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Technical AV Systems Expert

3 weeks ago

Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full time

**Company Overview:**

Stefanini Philippines, Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.

**Job Description:**

We are seeking a highly skilled AV Technology Support Professional to join our team. The successful candidate will have experience working with AV equipment and systems, as well as excellent communication and customer service skills.

**Key Responsibilities Include:**

  • Configuring and network onboarding various AV devices, including Codecs, wireless sharing devices, room schedulers, flat panels, and power distribution units.
  • Providing technical support and resolving issues related to AV equipment and systems.
  • Collaborating with other teams, including desk side support, level 2 AV support, and level 3 AV engineering support, to address any challenges or issues.
  • Developing and maintaining an escalation matrix for tickets that require routing from the AV provisioning support team to the correct level 2 and level 3 support teams.
  • Monitoring Nectar alerting for operations work related to OME/AV provisioning of rooms steps and remedy workflow actions to ensure critical and unhealthy rooms are addressed.

**Requirements for Success:**

  • A bachelor's degree in information technology, computer science, electronics, or a related field (preferred).
  • At least 1-3 years of experience in AV technology, IT support, or a related field.
  • Proficiency in setting up, configuring, and troubleshooting AV equipment (projectors, video conferencing systems, microphones, speakers, etc.).
  • Knowledge of AV over IP, video conferencing platforms (Zoom, Microsoft Teams, WebEx, etc.), and streaming technologies.
  • Experience with control systems (Crestron, Extron, AMX) is a plus.
  • Basic understanding of networking (IP addressing, bandwidth requirements for AV, etc.).
  • Familiarity with IT hardware, cabling, and signal flow for AV systems.
  • Ability to diagnose and resolve AV-related software and hardware issues.
  • Excellent communication and customer service skills.
  • Willingness to work flexible hours, including weekends or after-hours support if needed.
  • Must be willing to do a full onsite work.