HROMy Life Team Leader

2 weeks ago

Makati City, National Capital Region, Philippines ADP, Inc. Full time
Overview

Lead the daily activities of your team by providing leadership, guidance, and direction to team members. Ensure work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals. Oversee the use of standard process workflows and track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods. Analyze team statistics and prepare reports for leadership. Coaching and development are key, including training, mentoring, and identifying development needs across the team.

Responsibilities
  • Coach and develop team members; train and mentor; coordinate additional training as needed with leaders.
  • Evaluate associates on performance and complete performance appraisals.
  • Collaborate with team members to establish Individual Development Plans.
  • Develop and administer corrective action and performance improvement plans.
  • Manage hire/fire authority in conjunction with Human Resources; may oversee Workforce Management including scheduling and succession planning.
  • Manage escalations and resolve client issues; communicate with customers and representatives to resolve issues; strive to exceed client expectations in every interaction.
  • Uphold high ethical standards and the core value that Integrity is Everything.
About the Organization

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We have received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and is committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and to foster an honest and respectful workplace. Please note that more information about ADP's culture and values can be found on the life-at-ADP page.


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