Operations Manager
1 week ago
As a key player in the Operations teams, you'll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service level reporting mechanisms. Provide guidance to Team Managers and identify correlations with the Total Quality Management processes.
As a leader, you're to provide people management, mentorship, and career development to members, including your managers and agents/raters, to achieve low attrition levels and high employee engagement. Drive Team Managers to deliver continuous improvement and productivity gains. Collaborate with Training and Quality Managers and Trainers to ensure the blend and harmony of training and quality assurance initiatives with Project Delivery initiatives to optimize production time. Flag and escalate business risks to both internal and external stakeholders, keeping in mind the internal strategies to support Innodata's overall Project Delivery goals and objectives.
Qualifications:
- Bachelor's degree or equivalent required. Certification in Project Management or Six Sigma is a plus.
- A dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
- Strategic thinker with strong analytical and problem-solving skills.
- 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members.
- Empathy for the client community and passion to create an exceptional experience and provide outstanding support.
- Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members.
- Adaptable and energized by a fast-paced environment.
- Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
- Excellent communication skills, written and oral.
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