OPEX Manager

The OPEX Manager is responsible for leading the delivery of Operational Excellence (OPEX) initiatives within LexisNexis Risk Solutions, applying Lean, Six Sigma, and Agile methodologies to drive continuous improvement and operational effectiveness. This role contributes directly to the strategic priorities of LexisNexis Risk Solutions while also advancing the Next State Maturity Model (NSMM) and supporting the transformation of RELX | Reed Elsevier into an innovation hub for the enterprise. Acting as a Scrum Leader, the OPEX Manager orchestrates end-to-end delivery of capability-building and transformation initiatives, including Continuous Improvement (CI), Just Do It (JDI), Rapid Improvement Events (RIE), Process Harmonization, Customer Experience (CX), and Agile practices.

While the OPEX Manager is not responsible for executing AI or automation projects, they are expected to identify opportunities where automation, including RPA and AI, can add value and collaborate with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data-driven problem solving, and ensuring OPEX efforts are tightly aligned with both LexisNexis Risk Solutions objectives and the broader RELX I Reed Elsevier operational excellence strategy. Strong process analysis skills, stakeholder engagement, and the ability to lead cross-functional teams are essential for success in this role.

Accountabilities:

Operational Excellence & Continuous Improvement

• Lead and manage the delivery of Operational Excellence (OPEX) and continuous improvement (CI) initiatives and projects using Lean, Six Sigma, Agile, and other methodologies, ensuring alignment with business strategy and measurable outcomes.
• Facilitate operational excellence ideation sessions to maintain a robust pipeline of improvement opportunities, including those suitable for AI and automation—and coordinate the handover of qualified use cases to the Risk RPA Team for evaluation and implementation.
• Conduct workshops and improvement events (e.g., Just Do It (JDI), Rapid Improvement Events (RIE) to drive process optimization, harmonization, and improved customer experience.
• Serve as Scrum Leader for agile OPEX squads, ensuring effective sprint planning, cadence, and backlog prioritization.
• Facilitate CI training programs such as CI Champion, Yellow Belt, Green Belt, and other relevant modules to build internal capability.
• Educate, coach, and mentor CI practitioners, including Green Belts and Yellow Belts, on Lean Six Sigma tools, methodologies, and project execution.

AI/Automation Opportunity Recognition

• Collaborate with stakeholders to capture and document AI and automation use cases identified during CI and OPEX initiatives, and hand them over to the Risk RPA Team for further assessment, sizing, and execution.
• Promote awareness of automation successes, ideas, and best practices through the OPEX Forum and other business-wide communication channels.

Core Competencies:

Operational Excellence and Business Alignment

• Demonstrates deep knowledge of Operational Excellence (OPEX) methodologies, including Lean, Six Sigma, and Agile.
• Maintains a working understanding of automation and AI concepts to identify improvement opportunities and collaborates with the RPA Team for sizing and execution.
• Ensures all OPEX initiatives are aligned with the strategic direction, goals, and priorities of LexisNexis Risk Solutions while contributing to the broader RELX I Reed Elsevier OPEX transformation vision.
• Partners effectively with business leaders and functional owners to define, scope, and prioritize initiatives that support growth, efficiency, and enhanced customer experience.
• Builds credibility through cross-functional collaboration, stakeholder alignment, and up-to-date domain knowledge.

Change Catalysts/Agility

• Acts as a change agent who energizes others to embrace improvement.
• Champions continuous improvement initiatives and fosters an organizational climate that embraces innovation and adaptability.
• Supports individuals and teams in navigating change, and helps embed a culture of data-driven, sustainable improvement.

Project Management

• Develops trusted two-way communication with stakeholders and cross-functional teams.
• Leads projects with clarity, regularly measures and evaluates progress, and focus on results with empathy for team needs.
• Delegates effectively, resolves conflict proactively, and stays attuned to team dynamics and individual concerns.
• Demonstrates accountability and follow-through in delivering value from OPEX and CI initiatives.
• Understands when RPA and AI are appropriate solutions and collaborates with relevant teams to evaluate feasibility.
• Calculates ROI across different project types to support prioritization and ensure alignment with strategic business value.

Qualifications:

• Bachelor's degree holder
• Must have at least 7 years of relevant working experience.
  • At least 3 years of which is experience in leading automation projects (e.g. RPA and other industry-leading automation solutions) - preferred
• Six Sigma Trainings and Certification (GB, BB, MBB) – preferred
• Automation Training and Certification - preferred
• Agile Training and Certification – preferred
• Project Management Trainings and Certification (PMP, Prince2, Scrum Master) – preferred
• Excellent communication skills (written, verbal and presentational)
• Willing and able to work on any flexible shift to meet business needs

For internal candidates:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle

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