Sales Group Admin

2 weeks ago

Manila, National Capital Region, Philippines Suy Sing Commercial Corporation Full time

A. Purpose of Position

To support sales by performing proactive customer service functions such as processing payments of customer's orders, processing documents related to customer's payment application, and other admin tasks.

Duties & Functions:

  • Processing & monitoring of payments

  • Assist sales in handling enrollment and endorsement of customer's payment application documents including EWT requirements as needed

  • Advising customers of declined transactions and re-processing of payment as needed

  • Perform other admin tasks as needed

B. Accountabilities

  1. Distribution/Programs – To orient & update oneself to the different payment processes and systems as implemented by the company.

  2. Accounts Receivables – To assist the Sales Team Managers/Account Officers/Customer Service Specialists and customers in processing/monitoring payments of customer's orders. To assist customers to connect to IVRS as needed.

  3. Attendance – To pitch in proactively & to look responsibly at oneself as an important team member whenever presence is needed. Maintains a good attendance record by avoiding unwarranted tardiness and absences from work.

  4. Personnel Development – To continually seek for personal growth & development by adopting new skills & increasing knowledge that will enhance effectiveness & efficiency.

  5. Communication & Information System – To foster open communication within the team & to utilize relevant information to effectively assist the Team Managers/Account Officers/Customer Service Specialists. To keep notes on all transactions with customers and to ensure proper endorsement/update on the status of requests to Team Managers/Account Officers/Customer Service Specialists. Makes suggestions when applicable on potential improvements in current processes based on one's experience in handling payments.

  6. Sales Activity Management & Control – To provide administrative & clerical support to the department, i.e., securing, collating, and organizing payment application forms/documents from customers whether via hard copy, e-mail, or other online platforms. To safeguard documents upholding data privacy as governed by our corporate policy. Proper endorsement to appropriate department or persons, other admin tasks as needed, etc. To keep an up-to-date performance scorecard, i.e. KRA, attendance, etc. Handle customer requests and complaints promptly and satisfactorily. Attend company meetings and trainings.

  7. Asset Management – To maintain functionality and be accountable for all assets assigned, i.e. ensure no missing assets, maintain an up-to-date CAL.

  8. Trade Relations – Entertain customers, i.e. ensuring a positive "moment of truth" to all internal/external customers and assisting them whenever necessary, e.g. when assisting Sales & customers with their payment processing or applications. Interact with customers in a friendly, courteous, and professional way. To maintain a productive working relationship with the customers while ensuring proper decorum on the job.

C. Major or Unusual Problems

  1. Handling customer complaints relating to concerns other than payment.

D. Principal Contacts

  1. Internal (day-to-day) – Sales, Treasury

  2. Internal (occasional) – MIS, Accounting, HR

  3. External (day-to-day) - Customers

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