Network Operations Analyst

4 days ago

Quezon City, National Capital Region, Philippines Manulife Full time

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses

  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

  • Retirement savings benefit

  • Rewarding culture that values wellness and well-being

  • Performance Bonus

  • Global network of industry experts

  • Extensive training resources

Job Description:

We're looking for a Network Operations Analyst to join our Global Operations Command Center team at MBPS. In this role, you are expected to reduce the P1/P2 incidents by proactively monitoring and regular health checks of the network infrastructure.

Key Responsibilities:

  • Monitoring infrastructure components on-premises and in the cloud

  • Jointly with a team provide 24/7 operational services

  • Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting

  • Ability to resolve incidents within SLA timeline including automate and improve existing processes

  • 1st Level support for issues related to network infrastructure and devices including switches, routers, firewalls, load balancers, access-points, etc.

  • Manage third party vendors, including Telco, to resolve incidents in timely manner.

  • Performs daily network health checks and basic maintenance plans

  • As part of a 24/7/365 operation, this is an office-based shift role.

    Shift patterns are based on 8-hour shifts, 5-day work week.

Qualifications:

  • Bachelor's degree in information technology/computing or related field.

  • With at least 2 years of working experience in IT field preferably in managing network infrastructure and security operations.

  • Solid experience in supporting complex network environments consisting of data network, security on-prem and cloud infrastructure.

  • Strong knowledge in routing and switching technology, such as BGP, OSPF etc.

  • Strong knowledge in various network security technology and systems including firewalls, IPS, load balancer, proxy

  • Solid experience in routing and switching platforms, security platforms across different vendors:

    • Cisco networking

    • Palo Alto, CheckPoint, Fortigate firewalls

    • F5 Load balancer

    • Azure Cloud

    • Zscaler

    • Aruba

    • SDWAN infrastructure

  • Strong hands-on experience on end-to-end management; troubleshooting and problem-solving skill across multiple platforms in complex network environment

  • Familiar with ITIL processes – Incident, Problem, Change etc. – experience on ServiceNow tool would be beneficial.

  • Cisco, Palo Alto, Checkpoint, MS certification desired but not required.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office

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