Network Operations Professional
7 days ago
About the Role
We are seeking a skilled Network Operations Analyst to join our Global Operations Command Center team at MBPS. In this role, you will be responsible for reducing P1/P2 incidents by proactively monitoring and regular health checks of the network infrastructure.
Key Responsibilities:
Monitor infrastructure components on-premises and in the cloud.
Provide 24/7 operational services jointly with a team.
Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting.
Resolve incidents within SLA timeline, including automating and improving existing processes.
Provide 1st-level support for issues related to network infrastructure and devices, including switches, routers, firewalls, load balancers, access-points, etc.
Manage third-party vendors, including Telco, to resolve incidents in a timely manner.
Perform daily network health checks and basic maintenance plans.
Requirements:
Bachelor's degree in information technology or a related field.
At least 2 years of experience in IT, preferably managing network infrastructure and security operations.
Solid experience in supporting complex network environments consisting of data networks, security on-prem, and cloud infrastructure.
Strong knowledge of routing and switching technology, such as BGP, OSPF, etc.
Strong knowledge of various network security technologies and systems, including firewalls, IPS, load balancer, proxy.
Solid experience with routing and switching platforms, security platforms across different vendors: Cisco networking, Palo Alto, CheckPoint, Fortigate firewalls, F5 Load balancer, Azure Cloud, Zscaler, Aruba, SDWAN infrastructure.
Strong hands-on experience in end-to-end management, troubleshooting, and problem-solving skills across multiple platforms in complex network environments.
Familiarity with ITIL processes – Incident, Problem, Change, etc. – experience with ServiceNow tool is beneficial.
Cisco, Palo Alto, Checkpoint, MS certification desired but not required.
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