Service Associate

3 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Overview

Join to apply for the Service Associate - Customer Sales / Guest Service Center role at Shangri-La Group.

Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila's financial and commercial district, minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Customer Sales / Guest Service Center.

Responsibilities
  • Provide assistance to our guests when making reservations or bookings
  • Provide guests with accurate and relevant information about the hotel services, facilities and rates
  • Provide best-fit solutions for our guests to help improve the guest experience
  • Introduce promotions and opportunities to guests
  • Ensure guest satisfaction
Qualifications
  • Has a passion for Sales and Marketing
  • Is a strong team player
  • Has a can-do attitude
  • Enjoys crafting creative and best-fit solutions for business partners and customers
  • Thinks outside of the box whilst leading change in the hotel
  • Understands the global markets and local environment
  • Communicates and writes with fluency in English (as well as the local language)
  • Has relevant experience in a similar capacity previously
  • Has strong interpersonal and communication skills
  • Able to engage in a friendly and professional manner with business partners and customers

If you are the right person, what are you waiting for? Click the apply button now

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Customer Service
Industries
  • Hospitality, Travel Arrangements, and Food and Beverage Services
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