Business Systems Admin I

Position Title: Business Systems Admin I

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The IT Business Systems Admin I will assist with the administration of ATC software applications as well as users and access. This role will triage help desk tickets, troubleshoot business team issues with applications and application outputs (reports, APIs, GUI). The IT Business Systems Admin will work with the rest of the IT organization to escalate and assist with the delivery of ticket resolution and collaborate with the IT product team to enhance, test, and maintain systems.

What You'll Do:

Collaboration

• Participates in discussions around application configuration options, issues, break fixes and proposed resolutions.

• Takes part in discussions to articulate and/or understand business problems and workable solutions.

• Creates and contributes to a safe working and sharing environment that encourages team member participation.

• Listens, learns, and integrates multiple perspectives into solutions.

Functional Analysis and Expertise

• Assists with triaging tickets and works with the business to understand the issue, the business impact and derives a priority as well as escalation path for resolution.

• Works through backlog of system tickets in priority order to meet targeted SLAs to the business.

• Possesses and/or develops techno-functional knowledge and expertise of assigned business systems.

• Synthesizes business problems with technological opportunities for solutioning.

Agile Development

• Assists the team members in the agile process to configure or develop objects in assigned systems.

• Refines stories with scrum and Kanban teams to ensure understanding of value to be delivered.

• Collaborates with the team to develop a testing plan to ensure configuration meets business expectations without breaking pre-existing functionality.

• Reviews completed work with the product and business, trains users, obtains feedback for future enhancement.

Vendor Management

• Assists with managing vendor engagements as needed to resolve obtain contracted assistance and ensure ATC needs are met.

• Data & Technology

• Ability to stay up to date with current trends and enhancements in the systems assigned that may add value to ATC.

• Looks for and proposes opportunities for ATC where assigned system may be used in novel ways to competitively differentiate or accelerate ATC growth, market share and/or margins.

What Were Looking For:

• Bachelors Degree in Information Technology, or related field

• 3 years of experience in at least one functional area and one core technology:

• Manufacturing / WHMS / Forecast / Planning ERP (Oracle Fusion and/or legacy Friedman)

• Finance System / Procurement (Oracle Fusion)

• RPA (UI Path)

• Cloud data warehousing and analytics (Azure / Synapse)

• CRM (SalseForce.com)

• Service Desk (SalesForce.com)

• PLM (Centric)

• HRMS (UltiPro or Oracle preferred)

• DTC - eComm (Google Analytics, Amazon, Shopify, etc.)

• CLM (DocuSign preferred)

• Reporting (PowerBI and/or legacy Cognos)

Why You'll Love Joining the CO Fam

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team