Call Center Professional

2 weeks ago

Angeles City, Central Luzon, Philippines beBeeCommunication Full time ₱250,000 - ₱350,000

Job Opportunity

Job Description:">

As a call center representative, your primary responsibility is to deliver exceptional customer service by handling incoming and/or outgoing calls. You will assist customers with inquiries, concerns, complaints, or technical support related to products or services.

Key Responsibilities:

  • Answer inbound customer calls in a professional and timely manner
  • Handle customer inquiries and complaints with empathy and efficiency
  • Provide accurate information and solutions based on company guidelines
  • Document all customer interactions using internal systems
  • Meet performance metrics such as quality, call handling time, and customer satisfaction
  • Escalate complex issues to supervisors or higher-level support
  • Maintain a positive, helpful, and professional attitude at all times

Requirements:

  • High School Graduate / SHS Graduate / College Level or Graduate
  • With or without call center experience
  • Good English communication and interpersonal skills
  • Willing to work on-site and in shifting schedules
  • Customer service-oriented and a team player

Benefits:

Provided by the employer.

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