Audio Technical Support

3 weeks ago


Makati City, National Capital Region, Philippines Miranda HR Full time
- Provide front-line support for audio equipment, software, and systems, identifying, diagnosing, and resolving technical issues for customers.

- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.

- Educate customers on how to use audio products, including setup, maintenance, and optimization of audio performance.

- Collaborate with engineering or tier-2 support teams to escalate unresolved issues and ensure timely resolution for customers.

- Gather customer feedback and identify patterns in issues to help improve products, services, and internal support processes.

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