HR Manager

Angeles City, PH

JOB TYPE Full-Time

Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As the Human Resource Manager, you will play a pivotal role in cultivating a sustainable, positive work environment conducive to employee growth and organizational success. This position demands a combination of strategic vision, operational proficiency, and a deep understanding of human and organizational dynamics.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Develop HR Strategies: Align human resources strategies with overall organizational goals, including workforce planning, succession planning, and talent management.
• Advise Senior Management: Act as a key advisor to senior management on issues related to human resources and organizational development.
• Recruitment and Staffing: Oversee the recruitment, selection, and onboarding processes to ensure the organization attracts and retains top talent.
• Performance Management: Implement and manage performance evaluation processes that reflect employees' contributions and align with the organization's objectives.
• Training and Development: Develop training programs to enhance employee skills and promote career development.
• Foster a Positive Work Environment: Cultivate an organizational culture that promotes employee engagement, satisfaction, and retention.
• Handle Employee Grievances: Manage conflict resolution and grievance procedures to address employee concerns fairly and legally.
• Design Compensation Structures: Develop competitive compensation and benefits packages and attract/retain talent while maintaining organizational financial health.
• Regulatory Compliance: Ensure all compensation and benefits plans comply with federal, state, and local regulations.
• Stay Updated on Laws: Keep abreast of all legal requirements and government reporting regulations affecting human resources functions.
• Implement Policies: Ensure that all HR policies and procedures comply with legal and ethical standards.
• Change Management: Lead change management initiatives and support the organization through transitions.
• Organizational Design: Regularly assess organizational structure and design to ensure it supports the strategic goals.
• Manage HR Budget: Develop and manage the HR budget to ensure that the department has the resources required to meet its goals.
• HR Systems and Data Management: Oversee the implementation and management of HR information systems to ensure accurate data collection and reporting.
• Lead the HR Team: Direct and support the HR team to achieve operational excellence and foster a collaborative team environment.
• Professional Development: Encourage continuous learning and professional development within the HR team.

• A Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field, preferred.
• Minimum of 5+ years of progressive experience in human resources.
• Experience in a call center or business process outsourcing (BPO) environment.
• Proven leadership and team management skills, with the ability to direct and develop an HR team in a dynamic environment.
• Strong strategic thinking and planning abilities, with experience in aligning HR strategies with business objectives.
• Excellent communication and interpersonal skills.
• In-depth knowledge of employment law and HR regulatory compliance, with experience managing legal risks and ensuring compliance with federal, state, and local requirements.
• Experience in change management.
• Strong analytical and problem-solving skills.
• Proficiency with HR software and information systems, and the ability to use technology to enhance HR operations.

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000, giving you easier access to quality care
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.

Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We comply with applicable laws, regulations, and ordinances regarding discrimination and accommodations.