API Support Engineer

4 weeks ago

Cebu City, Central Visayas, Philippines Guesty Full time
Overview

Join to apply for the API Support Engineer role at Guesty.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming how the industry works—from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners (including Airbnb, Vrbo, , Expedia, Google Travel, and more), Guesty enables property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We're proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. We are looking for an ambitious, tech-savvy support engineer to resolve customer issues and master Guesty's APIs.

We are Guesty's support team. As a team of experts, we provide support to our users around the world.

Responsibilities
  • You'll help solve technical questions related to Guesty's APIs, webhooks, 3rd party integrations, as well as new feature complexities.
  • Investigate and resolve customer requests and queries through the use of varied ticketing, content and task management tools.
  • Advise clients/partners on Guesty's best practices on API implementation.
  • Lead personal/team projects such as designing & developing new internal tools.
  • Create internal knowledge base articles to improve our solve time and client satisfaction.
  • Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
Requirements
  • We are searching for 3+ yrs experienced support engineers.
  • Experience with Postman, Chrome DevTools or any equivalent.
  • Experience with DB queries.
  • REST API knowledge.
  • Experience in Javascript - a big plus.
  • Strong problem-solving skills, especially with complex technical problems.
  • Open to work at night and in shifting schedules.
  • Strong attention to detail.
  • Excellent interpersonal skills.
  • Excellent written and verbal communication.
  • A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Internet Publishing

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