service advisor

4 weeks ago

Quezon City, National Capital Region, Philippines SOBIDA MOTORS CORPORATION Full time

JOB RESPONSIBILITIES:

  • First to conduct customer interviews regarding unit defects or for service units using Job Service Form.

  • Implements/Evaluates diagnostic on defect of units.

  • Analyze and documents major and minor troubles

  • Convincingly explains to customers regarding all repairs to be done on the vehicle.

  • Implements Job Order and CCR due dates based on standard servicing time.

  • Makes accurate repair orders as per customer request with corresponding cost.

  • Implements and maintains the quality of Post sales output in accordance with the quality standard set.

  • Manages and controls incoming units and outgoing finishes units as required by Job Order.

  • Provides costing for activity to be done on the vehicle

  • Plans, establishes, and implements BOM based on Job Order and activity to be done.

  • Provides accurate on floor inventory of units to Customer Service Unit Head

  • Prepares gate pass, DC, receiving/releasing documents on units in the assigned area.

  • Recommends tools and equipment acquisition and purchase for production efficiency.

  • Analysis/documents of data/defects/customer complaints and coordinates with other departments.

  • Get feedback with clients regarding quality of service.

  • Conducts directional meetings every week with services personnel in the assigned area and every time the need arises.

  • Conduct work orientation on newly hired personnel

  • Conducts and evaluates technical training programs for services personnel for competency enhancement and sustainable performance.

  • Conducts on the job coaching with Post Sale services people and recommends for promotion or any transfer for career growth.

  • Conducts preliminary interviews on personnel for hire and makes recommendations.

  • Manage a full complement of qualified and skillful manpower.

  • Institutes disciplinary measures in accordance with the corporate CDZ.

JOB QUALIFICATION/S:

  • Graduate of Mechanical Engineering

  • with a minimum of 2 years experience in a manufacturing industry or similar experience and/or 1 year experience in a supervisory position is an advantage.

  • preferably with knowledge on automotive set up and technical services is an advantage.

  • with good leadership, planning, and analytical skills.

  • must be good in written and oral communication, result oriented. products standards and quality systems, statistical process control tools, computer proficient, and technical writing.

  • willing to be assigned in Novaliches, Quezon City

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