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Service Advisor for PMS and GJ
4 weeks ago
About the job: Service Advisor for PMS and GJ - Nissan Libis
Qualifications:
- Bachelor's Degree in Mechanical Engineering or related field
- Ability to understand Key Performance Indicators as indicated by the company
- Excellent communication and empathetic skills with clients
- Basic understanding of appointment setting and follow-up processes
- Strong customer service, interpersonal, and communication skills
- Results-oriented; a driver's license is a plus
Job Description:
- Maintain a minimum number of units released per month, based on department targets, with a minimum repair order value
- Achieve sales of at least 6 insurance policies per month
- Generate sales of at least 45,000 PHP worth of accessories per month
- Continuously study the Labor Time Guide
- Submit and maintain the Work in Progress (WIP) report
- Ensure WIP aging does not exceed 30 days on average, and no transaction over 60 days upon opening a Repair Order
- Complete periodic training with measurable achievements
- Strictly follow service processes assigned by the brand and office, including conducting spot audits on various inspection and customer service aspects
- Implement customer contact policies effectively
- Report and document customer complaints accurately
- Obtain a driver's license by the end of the probationary period