IT Project Coordinator/Specialist

3 weeks ago

San Mateo, Calabarzon, Philippines SugarTech Full time
Overview

Join to apply for the IT Project Coordinator/Specialist role at SugarTech.

The Project Coordinator is responsible for administrative and operational support to the project management team to ensure smooth execution of implementation projects.

Responsibilities
  • Provide assistance to the project manager onsite adhering to the project management procedures and company standards.
  • Coordinate project activities, ensuring all tasks are completed on time and within scope.
  • Ensure clear communication and collaboration among team members, including technical staff, vendors, stakeholders and to his/her Superior.
  • Escalate, track and manage project risks and issues to ensure timely resolution.
  • Maintain comprehensive project documentation and ensure all project records are up-to-date and accessible.
  • Serve as a liaison between the project team, clients, and other stakeholders to ensure effective communication and collaboration.
  • Provide first-line support for software-related inquiries and issues, resolving basic technical problems and escalating complex issues to higher-level support as needed.
  • Log and track support tickets using the designated ticketing system, ensuring accurate documentation and timely resolution.
  • Assist clients with software installation, configuration, and basic usage.
  • Handle end-user concerns and complaints with professionalism.
  • Troubleshoot common software problems and provide solutions or workarounds.
  • Assist in developing and maintaining user guides, FAQs, and other support documentation to assist clients in using the software effectively.
Qualifications
  • Bachelor's degree in IT, Business, or related field.
  • 2 years or less experience in administrative/project coordination role.
  • ITIL certification is an advantage.
  • Detail-oriented with excellent multitasking ability.
  • Proficient in MS Office and project tracking tools.
  • Experience working with LGUs or public sector clients is advantageous.
  • Understanding of project management methodologies, tools, and techniques is a plus.
  • Knowledgeable of Software Development Lifecycle is a plus.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • High emotional intelligence and the ability to handle client concerns and complaints.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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