Business Process and Productivity Management Officer

3 weeks ago

Taguig, National Capital Region, Philippines EastWest Bank Full time
Business Process and Productivity Management Officer

Job Openings: Business Process and Productivity Management Officer

About the job

Purpose
To improve efficiency and customer satisfaction. It is essential to create a stronger framework for identifying and eliminating waste in processes. Additionally, adopting better methods to detect customer service issues hidden within manuals and SLAs can help address problems proactively. Finally, promoting continuous improvement through Kaizen fosters ongoing, incremental enhancements that drive long-term organizational success.

Roles and Responsibilities
  1. Process and Productivity Management - Focuses on improving operational efficiency by simplifying processes, reducing headcount, and shortening turnaround times. This involves evaluating existing standards, validating Service Level Agreements (SLAs), and ensuring compliance with bank guidelines while addressing process-related issues across teams.
  2. Policies and Procedures Management - Involves reviewing, creating, and revising policies, manuals, and forms to ensure they align with bank policies and external regulations. This includes addressing concerns, recommending improvements, and maintaining a centralized repository for easy access and control.
Occasional or Special Duties

Researching the latest business practices and theories to apply them to EastWest Bank, preparing status and SLA tracking reports, and supporting the identification of training and development needs for the team. The role also includes handling other tasks assigned by the Business Process and Productivity Management Head.

Education

- College Graduate in any Business, Management, Accounting, Industrial Engineering, or related field.
- Advanced degrees and professional qualifications or certifications are a plus.

Experience

- Exposure in Banking Operations, including Branch and Head Office Operations, Systems and Methods, Internal Audit, Risk Management, and Compliance.
- Ability to develop, document, and maintain operational policies and procedures, including process flow design and metric standards.
- Experience in identifying process improvements using re-engineering and automation techniques.
- Proficiency in Excel and MS Applications for analysis and reporting.
- Formal Process Re-engineering and Management training or Lean Six Sigma certification is advantageous.

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