Franchise Management Services Business Manager

4 weeks ago

Manila, National Capital Region, Philippines Dunkin' Donuts Full time

Qualifications:

  • Graduate of a Business-related course (e.g., Business Administration, Management, Marketing, or equivalent).

  • Preferably with prior work experience in the Food and Beverage (F&B) industry, particularly in franchise operations or area management.

  • Excellent negotiation, presentation, and communication skills, with the ability to build strong relationships with franchisees and internal stakeholders.

  • Proficient in Microsoft Excel, Word, and PowerPoint; capable of creating reports, analyzing data, and delivering effective business presentations.

Responsibilities:

  • Ensures that all stores within the assigned region meet or exceed sales targets through strict adherence to brand and operational standards. Oversees the implementation of all available distribution channels and the designated ordering application.

  • Develops a strategic expansion roadmap to fully saturate and maximize potential within the awarded territory or region.

  • Maintains and regularly updates a comprehensive master file of direct and indirect competitors within the region to inform business strategy and market positioning.

  • Implements cost-cutting initiatives, operational efficiencies, and systems standards aimed at maximizing the profit potential of all franchise businesses.

  • Conducts regular business reviews and financial analyses of each franchise to identify growth opportunities, operational gaps, and areas for improvement.

  • Ensures 100% franchise participation in all national promotions. Oversees the timely and accurate execution of new product introductions, and analyzes the performance and effectiveness of promotional activities.

  • Conducts regular store and commissary visits to ensure alignment with brand standards in all aspects of operations, including food quality, service, cleanliness, and overall customer experience.

  • Ensures that all store and support staff are properly trained. Identifies skills gaps and recommends appropriate training programs as needed to support operational excellence.

  • Monitors the use of approved marketing materials in all stores to ensure consistency and brand integrity.

  • Ensures the timely renewal of franchise agreements and compliance with all legal and contractual obligations.

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