Assistant Manager Administration

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Assistant Manager AdministrationPostuler locations Quezon City time type Temps plein posted on Publié il y a 11 jour(s) time left to apply Date de fin: 31 août 2025 (Il reste 20jours pour postuler) job requisition id JR25070966

Job Summary

The role is part of the Executive Assistance and Travel Management team at Manulife Business Processing Services (MBPS). The role will have responsibility of leading a team of Executive Assistants including Virtual Executive/Admin Assistants. The ideal candidate will have a strong background in team leadership, remote workforce management, and executive support services. You will be responsible for overseeing daily operations, driving performance, and fostering a culture of excellence and accountability. The Assistant Manager will play a key role in strategic planning, cross-functional collaboration, and fostering innovation within the team.

Role and Responsibilities

• Lead, coach, and mentor a team of Executive Assistants including Virtual Executive/Admin Assistants to ensure high performance and professional growth. This includes conducting regular 1:1s, team meetings, and performance reviews.
• Manage daily operations of the team and provide guidance and support to team members, helping them to develop their skills and achieve their career goals.
• Monitor and analyze team performance metrics to ensure SLAs and KPIs are met. Use data to identify areas for improvement and implement strategies to enhance team performance.
• Develop and implement process improvements to enhance efficiency and service quality. Continuously evaluate and refine processes to ensure that the team is operating at peak efficiency.
• Serve as the primary point of contact for escalations and stakeholder feedback. Address any issues or concerns raised by stakeholders and ensure that they are resolved promptly and effectively.
• Ensure alignment between the Assistants and the needs of supported executives. Work closely with executives to understand their needs and ensure that the team is providing the necessary support.
• Develop and deliver onboarding and continuous training programs and maintain documentation of best practices and standard operating procedures. Ensure that new team members are properly trained and that existing team members have access to ongoing professional development opportunities.
• Contribute to workforce planning, including hiring, and resource allocation.
• Support change management initiatives and drive adoption of new processes. Help to manage transitions and ensure that the team is adapting to new processes and technologies.

Qualifications

• College Degree in any field of business administration.
• Minimum of 5 years experience in a leadership role, preferably with background on executive support.
• BPO or Shared Services setting experience is preferred.
• Experience in managing Virtual Assistants is preferred.
• Strong oral and written communication skills required to interact with senior officers and representatives.
• Possess above average interpersonal presentation and problem-solving skills.
• Strong organizational and time management abilities, with a keen attention to detail.
  • Advanced Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Highly collaborative and results-oriented.
    • Customer service focused.
    • Ability to handle sensitive and confidential information with discretion.
    • Strong interpersonal skills and the ability to work effectively with diverse teams.
    • Ability to work independently and manage multiple priorities in a fast-paced environment

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse www.manuvie.com .

Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitable s , et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com .

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