Associate HR Shared Services

2 days ago

Taguig, National Capital Region, Philippines Centro Escolar University Full time

Support HR operations by managing data input, audits, and customer service in a dynamic environment at IQVIA.

Your Role:

Key responsibilities include:

  • Input data into HR databases following SOPs and SLAs.
  • Complete data maintenance and audits in Workday.
  • Conduct hire administration activities, including employment letters and background screenings.
  • Execute customer service activities, responding to inquiries via phone, email, fax, and chat.
  • Log all requests and transactions in the case management system.
  • File documents in personnel folders and track missing forms.
  • Handle complex requests and escalate as needed.
  • Share best practices and suggest process improvements.
  • Foster teamwork to meet SLAs.
  • Participate in project activities as assigned.
About You:

The ideal candidate will have:

  • A graduate degree in any 4-year course.
  • Minimum of 1 year of customer service experience.
  • Basic knowledge of systems and procedures.
  • Familiarity with company HR policies and processes.
  • Knowledge in Workday, ServiceNow, or PeopleSoft is a plus.
  • Excellent customer service and communication skills.
  • Strong detail orientation and data analysis skills.
  • Proficiency in computer applications and accurate data entry.
  • Ability to identify process improvements and work in a team.
  • Capability to handle multiple projects in a high-pressure environment.
  • Effective working relationships with coworkers, managers, and clients.
  • Willingness to work in a hybrid setup.
Compensation & Benefits:

IQVIA offers competitive compensation, health benefits, and opportunities for professional growth in a supportive work environment.

Training & Development:

Opportunities for professional development and mentorship are available to enhance skills and career growth.

Career Progression:

Potential for career advancement within IQVIA, leveraging skills in HR and customer service.

How to Apply:

Submit your application through the link from the company portal, ensuring all required information is included.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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