Product Specialist

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Maya Full time
Overview

As a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What you will do
  • Understand the experience, perspective, feelings, needs, and wants of end-users
  • Create personas based on the end-users
  • Create user stories based on persona
  • State the problem that needs to be solved / direction the team(s) need to pursue
  • Ensure considerations for user-centricity, risk and compliance, and data analytics are factored in
  • Map the customer journey from current experience to the future experience / end-state
  • Lead cross-functional generation of creative potential solutions to facilitate the customer journey
  • Lead visualizing, building, testing, and refining solutions
  • Manage stakeholders with competing priorities
  • Develop, maintain, and manage roadmaps across all customer touchpoints
  • Market scan to see how other companies handle similar capabilities
What we are looking for
  • Bachelor's degree in Business Management, Computer Science/Engineering, or a related field
  • At least 3 years of experience in product management or a related role within the financial technology industry
  • Proven track record of successfully launching and managing financial technology products
  • Experience with customer-facing knowledge management solutions
  • Familiarity with Incident Management, Request Fulfillment, and Request for Information processes
  • Experience with design thinking – at least practitioner level
  • Experience working with SCRUM teams
  • Proficiency in using data analytics tools to make data-driven decisions, monitor product performance, and identify areas for improvement
  • Strong stakeholder management skills and product prioritization abilities
  • Familiarity with API frameworks and platform integration concepts
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Product Management
Industries
  • Financial Services, Banking, and Software Development

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