Product Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines Maya Full time
Overview

As a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What you will do
  • Understand the experience, perspective, feelings, needs, and wants of end-users
  • Create personas based on the end-users
  • Create user stories based on persona
  • State the problem that needs to be solved / direction the team(s) need to pursue
  • Ensure considerations for user-centricity, risk and compliance, and data analytics are factored in
  • Map the customer journey from current experience to the future experience / end-state
  • Lead cross-functional generation of creative potential solutions to facilitate the customer journey
  • Lead visualizing, building, testing, and refining solutions
  • Manage stakeholders with competing priorities
  • Develop, maintain, and manage roadmaps across all customer touchpoints
  • Market scan to see how other companies handle similar capabilities
What we are looking for
  • Bachelor's degree in Business Management, Computer Science/Engineering, or a related field
  • At least 3 years of experience in product management or a related role within the financial technology industry
  • Proven track record of successfully launching and managing financial technology products
  • Experience with customer-facing knowledge management solutions
  • Familiarity with Incident Management, Request Fulfillment, and Request for Information processes
  • Experience with design thinking – at least practitioner level
  • Experience working with SCRUM teams
  • Proficiency in using data analytics tools to make data-driven decisions, monitor product performance, and identify areas for improvement
  • Strong stakeholder management skills and product prioritization abilities
  • Familiarity with API frameworks and platform integration concepts
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Product Management
Industries
  • Financial Services, Banking, and Software Development

#J-18808-Ljbffr

  • Strategic Product Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeProductSpecialist Full time ₱12,000 - ₱18,000

    Strategic Product SpecialistAbout the RoleWe're seeking a skilled Strategic Product Specialist to drive business outcomes across our product initiatives. As a key member of our Business Strategy & Growth Team, you'll champion strategic goals and translate them into actionable product outcomes.Your work will directly impact conversions, retention, churn...

  • Product Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Living Innovations Corp. Full time ₱500,000 - ₱1,000,000 per year

    JOB SUMMARY The Product Specialist- Bang & Olufsen is responsible for supporting both sales operations and administrative functions to ensure efficient day-to-day business activities. This position bridges frontline client engagement with backend administrative responsibilities, contributing directly to customer satisfaction, operational efficiency, and...

  • Product Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time

    OverviewAs a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.What you will doUnderstand the experience, perspective,...

  • Production Support Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeCorporate Full time ₱800,000 - ₱1,200,000

    Job Title: Corporate Production Support SpecialistJob Description:We are seeking a highly skilled and experienced Corporate Production Support Specialist to join our team. The successful candidate will be responsible for monitoring and maintaining the efficiency of our products and services.Provide end-to-end production support to ensure effective...

  • Product Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $80,000 - $150,000 per year

    Overview:As theProduct SpecialistforSettlement and Clearing Products, you will be owning and evolving the end-to-end product experience forsettlement, clearing, reconciliation, and merchant payouts. This role will define and drive the roadmap for internal financial infrastructure, ensuring merchants and partners receive funds accurately, reliably, and...

  • Product Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per year

    Overview:As aProduct Specialistin theCommunications Platformspace, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.What you will do:Understand the experience, perspective,...

  • Product Management and Support Specialist

    20 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeProductivity Full time ₱300,000 - ₱500,000

    Job Title: Product Management and Support SpecialistAbout the JobThis is an exciting opportunity to join our team as a Product Management and Support Specialist. As a key member of our team, you will be responsible for providing top-notch support to private label Amazon sellers by handling various backend tasks.The role involves product management,...

  • Product Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time $104,000 - $130,878 per year

    Transforming Global Health with PurposeOur client is a leader in the health, wellness, and fitness industry, offering innovative solutions that empower individuals to live healthier, more fulfilling lives. With a strong portfolio across the US, Canada, and UK, they drive product excellence through data-driven strategies, global collaboration, and...

  • Product Development Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeProductDevelopment Full time ₱1,800,000 - ₱3,000,000

    Job TitleA Product Development Specialist is sought after to join our team.This is a remote position offering flexible working arrangements.Key Responsibilities:You will be involved in the entire product development process, working across multiple functions to transform initial concepts into commercial products.Work with project leads to identify...

  • Senior Product Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per year

    Overview:TheSenior Product SpecialistforEnterprise Onboardingwill lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction. This role...