Product Specialist

20 hours ago

Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per year

Overview:

As a
Product Specialist
in the
Communications Platform
space, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What you will do:

  • Understand the experience, perspective, feelings, needs, and wants of end-users
  • Create personas based on the end-users
  • Create user stories based on persona
  • State the problem that needs to be solved/ direction the team(s) need to pursue
  • Ensure considerations for user-centricity, risk and compliance, and data analytics are factored in
  • Map the customer journey from current experience to the future experience/ end-state
  • Lead cross functional generation of creative potential solutions to facilitate customer journey with emphasis
  • Lead visualizing, building, testing, and refining solutions
  • Manage stakeholders with competing priorities
  • Develop, maintain, and manage roadmaps across all the customer touchpoints
  • Conflict resolution
  • Market scan to see how other companies do certain things

What we are looking for:

  • Bachelor's degree in Business Management, Computer Science/Engineering, or a related field.
  • At least 3 years of experience in product management or a related role within the financial technology industry.
  • Proven track record of successfully launching and managing financial technology products.
  • Has high familiarity and experience working with different customer-facing knowledge management solutions.
  • Has high familiarity with best practices and experience working with/ implementing Incident Management, Request Fulfillment, Request for Information process areas.
  • Experienced in using design thinking – at least practitioner level.
  • Experienced in working with and in SCRUM teams.
  • Proficiency in using data analytics tools and techniques to make data-driven decisions, monitor product performance, and identify areas for improvement.
  • Excellent stakeholder management skills and management of the product prioritization and roadmap.
  • High familiarity with API Framework and how platforms are integrated towards an end feature.

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