Senior Network Escalation Engineer

4 days ago

Manila, National Capital Region, Philippines ECI Full time

Manila Philippines
Taguig City 1634, PHPPNS, PHL

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for an experienced, Senior Network Escalation Engineer to join our team. The Senior Network Escalation Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations, and support services. The successful candidate should be a self-starter, who will proactively find and address issues. The candidate will be delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

This is an onsite role working rotating shifts (morning, afternoon, and night) which change every month. Seeking qualified candidates who are immediate joiners or within 30 to 60 days.

What you will do:

  • Provide customer support to clients located across the globe.
  • Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, and Fortinet firewalls.
  • Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized assistance.
  • Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process.
  • Evaluate customer's network and perform Network and Vulnerability assessment and remediation.
  • Prepare change scripts and perform changes on client network infrastructure.
  • Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc., and strive to deliver within the deadline.
  • Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup.
  • Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals.
  • Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity.
  • Participate in weekly calls with various clients related to project work or general task work.

Who you are:

  • Bachelor's Degree in related field or equivalent combination of education.
  • Must have at least 8 years of experience in network support and delivering network projects.
  • Expert level technical certifications such as CCIE or training equivalent.
  • Hands-on experience with Cisco Meraki, Cisco ISR and Catalyst switches, Palo Alto, and FortiGate networking equipment.
  • Proven experience in troubleshooting and resolving complex network issues in technologies related to routing, switching, VPN (Global protect and Anyconnect), wireless, certificates, network slowness, etc.
  • Strong understanding of networking protocols, security principles, and best practices.
  • Experience in planning, executing, and overseeing network projects from initiation to completion.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
  • Customer service experience with a focus on building and maintaining positive relationships.
  • Soft skills such as teamwork, adaptability, and problem-solving.
  • Exceptional interpersonal skills, with a focus on rapport-building and managing expectations.
  • Highly self-motivated and directed, in a fast-paced team environment.
  • Sharp attention to detail with proven analytical and critical thinking skills.
  • Effective time management and excellent prioritization skills.

Bonus points if you have:

  • FortiGate certification.
  • Experience with Managed Service Providers (MSP).
  • Financial Services Industry experience.

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, health benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you

Love Your Job, Share Your Technology Passion, Create Your Future Here

#J-18808-Ljbffr

  • Senior Network Specialist

    1 week ago

    Manila, National Capital Region, Philippines Crosspoint Telecom Inc. Full time

    Job DescriptionWe are seeking a highly skilled Senior Engineer to join our team at Crosspoint Telecom Inc. as a Technical Support Engineer.About the RoleThe primary role of the Senior Engineer is to provide technical support to clients, including remedial maintenance support on infrastructure, LAN and WAN networks, and implementation of new projects, while...

  • Senior Network

    3 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    SENIOR NETWORK AND SECURITY ENGINEERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.The Senior Network & Security Engineer will be responsible for Level 3...

  • Senior Network Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Wipro Limited Full time

    Contribute to and help lead multiple Network Engineering initiatives and projects consisting of design and development for complex products and platforms, including solution design, analysis, testing, and integration.Please describe the team the candidate will be working with: 3 managers and approximately 60 network engineers.The break-down of the team's...

  • Network Engineer Lead

    4 days ago

    Manila, National Capital Region, Philippines SM Investments Corporation Full time

    About the RoleThe IT Infrastructure Manager will be responsible for monitoring and maintaining the company's network infrastructure, including switches, routers, firewalls, and servers.The ideal candidate will have a strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, VPNs, etc.) and hands-on experience with network management tools and...

  • Network Architect Specialist

    3 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Job DescriptionWe are seeking an experienced Senior Network & Security Engineer to join our team. As a key member of our Managed Services team, you will be responsible for Level 3 support of customer networks and security, including project implementation, escalations, and support services.

  • Senior Network Engineer

    2 days ago

    Manila, National Capital Region, Philippines LanceSoft, Inc. Full time

    Company - ConfidentialContract – 6 Months extendable/Renewable contract with Lancesoft.Payroll – With LancesoftWork Mode – Onsite (Mon – Sat)Responsibilities:Responsible for the documentation, configuration, maintenance, and reliable operation of network infrastructure.Configure and install various network devices and services (e.g., routers,...

  • Senior Facade Designer

    4 days ago

    Manila, National Capital Region, Philippines Gig Engineer Full time

    About the RoleWe are seeking an experienced Senior Facade Designer to join our team at Gig Engineer. As a key member of our facade design team, you will play a crucial role in leading and managing the facade design process across multiple projects.You will collaborate with architects, engineers, contractors, and consultants to ensure seamless integration of...

  • Senior Wireless Network Engineer

    1 week ago

    Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

    Senior Wireless Network Engineer Job Summary:We are seeking an experienced Senior Wireless Network Engineer to join our team at Manpower Outsourcing Services, Inc. This position offers opportunities for career growth and professional development in a dynamic and supportive work environment.Key Responsibilities:Lead project teams to design and deliver network...

  • IT Network Engineering Specialist

    1 day ago

    Manila, National Capital Region, Philippines LanceSoft, Inc. Full time

    LanceSoft, Inc. is seeking a highly skilled Senior Network Engineer to join our team.As a Senior Network Engineer at LanceSoft, Inc., you will be responsible for designing, implementing, and maintaining our network infrastructure. This includes configuring and installing various network devices and services, performing network maintenance and system...

  • Network Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Probe CX Full time

    Direct message the job poster from Probe CXBridging the gap between incredible talent and exciting opportunitiesJob Summary:The Network Support Engineer will be a part of the IT Networks Team in supporting and managing Probe's enterprise global network. They are expected to participate in projects from time to time for optimization, expansion, availability...

  • Network Engineer

    3 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    Engineer the future of connectivity with a team that values your expertise.Imagine a career where you don't have to choose between success and personal time. With a structured Monday-to-Friday schedule and a company that values well-being, you can thrive in your role without sacrificing the things that matter most. Take the next step towards a career that...

  • Network Infrastructure Engineer

    2 days ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Qualifications and SkillsTo be successful in this role, you will need:Bachelor's degree in Computer Engineering or other relevant field of study, preferably with advanced training. Certification in Data Center management is an advantage.Minimum of 5 years of relevant professional experience in Data Center Facilities Management and Operations. With experience...

  • Senior Network Architect

    1 week ago

    Manila, National Capital Region, Philippines Ubiquity Full time

    As a Senior Network Specialist at Ubiquity, you will play a critical role in maintaining our infrastructure equipment from design through implementation and support. You will be part of a fast-growing BPO company with a team of motivated engineering and business professionals around the globe.Key Responsibilities:Evolving network designs and architectures...

  • Network Engineer

    3 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

    Job ResponsibilitiesSenior and 3rd level support for enterprise Cisco network environment as part of the Global NOC Support Team.Responsible for managing and maintaining global Wireless Network Infrastructure.Responsible for managing and maintaining global SDWAN Infrastructure and technology advancement.Collaborate with Network Architect and L3 Support team...

  • Telecom Network Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Globe Telecom is dedicated to creating a wonderful world for our people, business, and nation. By uniting individuals who believe they can make a difference, we are confident that we can achieve our goal.Job DescriptionThis role involves critical responsibilities such as monitoring network alarms, creating fault tickets, and performing first-line...

  • Telecommunications Engineer

    1 week ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Globe Telecom is looking for a highly skilled Telecommunications Engineer - Core Network and Facilities to join our team. The successful candidate will be responsible for ensuring the efficient operation, maintenance, and management of our core network systems and facilities.About the RoleThe Telecommunications Engineer - Core Network and Facilities will be...

  • Cybersecurity Engineer

    1 week ago

    Manila, National Capital Region, Philippines Ubiquity Full time

    We are seeking a highly skilled Senior Network Specialist to join our team at Ubiquity. This role involves maintaining our infrastructure equipment from design through implementation and support, working closely with a team of motivated engineering and business professionals.Main Responsibilities:Contributing to the development of network designs and...

  • Senior Network Security Expert

    2 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

    Job DescriptionThis is a challenging role that requires strong technical expertise in network engineering.Key Areas of ResponsibilityProvide senior and third-level support for enterprise Cisco network environments.Design and implement new business requirements with the network architecture team.Develop and maintain global wireless network...

  • Escalations Supervisor

    2 hours ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    We're Hiring: Escalations SupervisorLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a new Escalations Supervisor to join our team at Cloudstaff, the #1 workplace everywhere Get hired from now until December 2024 and get 2 tickets for you and...

  • Senior Network Architect Manager

    4 days ago

    Manila, National Capital Region, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

    The Senior Network Architect Manager will lead the architecture, engineering, and operational support of the organization's global network infrastructure, ensuring stability, performance, and scalability. This role combines advanced design, planning, implementation, and troubleshooting of network systems with leadership responsibilities. The role aligns...