Escalations Supervisor

2 weeks ago

Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

We're Hiring: Escalations Supervisor

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a new Escalations Supervisor to join our team at Cloudstaff, the #1 workplace everywhere Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Send your application here: https://jobs.cloudstaff.com/job-preview/12935

Role: Escalations Supervisor
Work Arrangement: Work From Office
Location: Ortigas
Schedule: Night Shift

Job Description:
  1. Facilitate discussions and propose alternative approaches to resolve escalated cases, recurring issues, or high-impact problems with the NOC Group
  2. Manage escalations from VIP accounts, ensuring timely resolution and high-quality service delivery
  3. Address escalated cases received from the NOC Group, providing thorough analysis and effective solutions
  4. Lead technical implementation efforts for special projects and deployments, ensuring seamless integration into the production network
  5. Perform analysis, aggregation, and correlation of SNMP data, application logs, and Syslogs to identify faults in the production infrastructure
  6. Conduct account training and refresher courses for all NOC members to ensure proficiency and knowledge retention
Requirements:
  1. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  2. Proven experience in a technical support or network operations role, with a strong understanding of network infrastructure and troubleshooting methodologies
  3. Demonstrated leadership abilities, with experience in managing escalations and driving resolution in a fast-paced environment
  4. Strong analytical skills, with the ability to analyze complex data sets and derive actionable insights
  5. Knowledge of SNMP, application logs, and Syslog analysis techniques preferred
  6. Familiarity with network equipment and technologies, including routers, switches, and firewalls
Perks & Benefits (Work From Office/Hybrid):
  1. Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent
  2. Up to 24 leave credits per year
  3. Flexible leave credits which may be used for vacation, emergency and sick leaves
  4. Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  5. Endless opportunities for career advancement
  6. Exclusive ATM inside the office for employee's convenience
  7. Annual Performance Review with Salary Increase
  8. We set you up for success with a company-provided PC/Laptop and fiber internet connection
  9. Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  10. Top notch workplace with first class VIP lounge and game rooms
  11. Child friendly spaces to cater to the needs of employees with children
  12. Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  13. International career growth and connections
  14. Unlimited cash incentives for hired referrals
  15. Mental Wellness Employee Assistance program through Lifeworks
  16. In-house psychiatrist available to support employees' well-being
  17. Become part of the Employee Share Units program
  18. Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?
  1. Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  2. Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  3. Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

#J-18808-Ljbffr

  • Installation Supervisor Elevator Escalator

    3 days ago

    Manila, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    Job Summary:We are seeking a highly skilled and experienced Installation Supervisor - Elevator Escalator to join our team at John Clements Recruitment Inc.The successful candidate will be responsible for overseeing the installation of elevators and escalators, ensuring timely completion, quality of work, and adherence to safety regulations.About the...

  • Elevator and Escalator Supervisor

    3 days ago

    Manila, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    About Us:John Clements Recruitment Inc. is a leading provider of recruitment services, dedicated to connecting top talent with innovative companies.Job Description:The successful candidate will be responsible for overseeing the service activities of our elevator and escalator department, ensuring adherence to our quality standards. This role requires a...

  • Technical Escalation Manager

    3 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    About This RoleWe are seeking an experienced Technical Escalation Manager to join our team. In this role, you will be responsible for providing expert technical support to our customers, ensuring timely and effective solutions for break-fix issues or service and work requests.You will act as the single point of contact with the customer, maintaining...

  • Assistant Service Manager Elevator and Escalator

    1 week ago

    Manila, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    Job Responsibilities:Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators.Assists his superior in the preparation of contract proposals for newly turned-over projects and...

  • Assistant installation manager, elevator/escalator

    3 days ago

    Manila, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    • Prepares a working schedule specifying the date of commencement and completion of a particular installation project• Takes charge of proper assignment of projects to supervisors and project engineers• Sees to it that all the necessary documents are complete in each project• Implements effective monitoring and control of manpower tools• Assists...

  • Collections Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Wipro Full time

    About the RoleWe are seeking a highly skilled Collections Supervisor to join our team at Wipro. The successful candidate will be responsible for managing collection operations/customer servicing process on a day-to-day basis.Main Responsibilities:Manage collection operations/customer servicing process on a day-to-day basis.Independently resolve outstanding...

  • HR Supervisor

    3 days ago

    Manila, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Job descriptionResponsibilities:Provides orientation and training to all new on-board coordinators.Attends client meetings if needed.Preferably has experience handling manpower.Familiar with Payroll & Timekeeping.Checks monthly reports like total external headcounts, attrition, and others.Oversees Operations Department.In charge of overall hiring.Manages the...

  • Operations Supervisor

    1 week ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Operations Supervisor / Team Lead – BPOJob Summary:We are seeking a proactive Operations Supervisor / Team Lead to manage daily operations, ensure SLA compliance, and drive team performance in a fast-paced BPO environment. This role requires strong leadership, problem-solving skills, and the ability to optimize processes for efficiency and...

  • Customer Service Supervisor

    3 days ago

    Manila, National Capital Region, Philippines Penbrothers Full time

    Job DescriptionWe are seeking an experienced Customer Service Supervisor - Travel to join our team at Penbrothers. As a leading HR & remote talent management partner, we provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.The Customer Service Supervisor - Travel will be responsible for ensuring smooth booking...

  • Customer Service Supervisor

    3 days ago

    Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    We are currently hiring for a Customer Service Supervisor position at WNS Global Services, Inc.The successful candidate will have experience in customer service and team leadership and be able to drive results-oriented teams.Key Accountabilities:Supervise and coordinate customer service activities to ensure timely and effective resolution of client...

  • Operations Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Job Summary:We are seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for delivering exceptional customer experiences.The...

  • Workforce Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Duties and ResponsibilitiesThe Workforce Supervisor is responsible for overseeing and maintaining the day-to-day activities of the Workforce Management team while providing excellent service. He/She prepares and maintains reports, plans, and recommendations to help Operations make necessary decisions to improve performance and eliminate any unnecessary...

  • Call Center Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Lightbird Full time

    UnifyCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Call Center Supervisor role at UnifyCXUnifyCX Manila, National Capital Region, PhilippinesGet AI-powered advice on this job and more exclusive features.Unify CX is looking for an extraordinary Call Center Supervisor to join our motivated and...

  • Project Delivery Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Johnson Controls, Inc. Full time

    What you will do:The Project Supervisor is responsible for delivering high-quality technical solutions and engineering deliverables in line with the project schedule, aiming to achieve revenue, margin, and customer satisfaction goals. They collaborate with various functions (sales, engineering teams, procurement, and product management) to ensure timely...

  • IT Site Supervisor

    3 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the IT Site Supervisor role at IntouchCX1 week ago Be among the first 25 applicantsAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world...

  • Human Resources Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Avid Sports Philippines Inc. Full time

    Job Description: HR SupervisorHR PlanningAssist HR team in the development and execution of the yearly HR plan.Recruitment & AllocationManage the full recruitment process, including hiring requests, job postings, screening resumes, conducting initial interviews, and onboarding new hires.Prepare and present a weekly recruitment report to management.Training &...

  • Senior IT Supervisor

    3 days ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    About UsLexisNexis Risk Solutions is seeking an experienced IT Operations Supervisor to join our team. As a leader in risk management and compliance solutions, we are committed to delivering exceptional customer service and support to our clients.Job DescriptionThe successful candidate will have a strong background in IT operations, with experience in...

  • Customer Support Supervisor

    1 week ago

    Manila, National Capital Region, Philippines 360TRAINING INC. Full time

    360training is seeking a Customer Support Supervisor to join our team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who fully understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the customer experience and who has energy, is self-driven, and would...

  • Business Development Supervisor

    3 days ago

    Manila, National Capital Region, Philippines FIFTH DISCIPLINE PACKAGING PAPER CORPORATION Full time

    Business Development SupervisorThe Business Development Supervisor is responsible for identifying, pursuing, and securing business opportunities within the industrial estate. This includes attracting new tenants, supporting existing businesses, and promoting the estate as a hub for industrial and commercial activities. The role focuses on driving revenue...

  • IT Service Delivery Supervisor

    3 days ago

    Manila, National Capital Region, Philippines Concerted Management Corporation Full time

    About UsConcerted Management Corporation, the support group of Motortrade Nationwide Corporation—the number one motorcycle dealer in the Philippines—is responsible for ensuring that all Motortrade branches nationwide receive seamless and reliable IT services. Our mission is to empower our business operations by providing top-notch IT support, systems...