Brand Promoter

3 weeks ago

Taguig, National Capital Region, Philippines Protech Devices Full time

Location: Assigned Telco, Gadget, Appliance Centers
Reports to: ProTech Account Management Head
Employment Type: Project-based / Full-time

Job Purpose:

To drive awareness and sales of ProTech Shield device protection plans for smartphones, laptops, gadgets, and appliances by actively engaging in-store customers, executing merchandising initiatives, assisting in claims support, and collecting key shopper and store insights to support the business.

Key Responsibilities:

Sales Generation

  • Proactively approach customers to offer and explain Shield Gold Device Protection Plans.

  • Achieve daily and monthly sales targets.

  • Assist in the registration of customer plans via the provided portal or device.

In-store Training and Merchandising

  • Ensure promotional materials and display collaterals are properly installed and maintained.

  • Participate in product knowledge trainings and cascade updates to store staff when needed.

Promotion Execution

  • Support the implementation of in-store promos, flash deals, and bundled offers involving Shield Gold.

  • Execute launch activities, handout flyers, and promote via mall activations when scheduled.

Customer Engagement & Education

  • Explain the benefits of device protection (e.g., accidental & liquid damage repair) and provide instore staff training.

  • Use visual aids or real-life examples to engage and convince buyers.

  • Address objections and ensure clear communication of plan terms.

Claims Processing Support

  • Assist customers with initiating their claims through the ProTech online portal.

  • Guide customers in submitting required documents (e.g., IMEI, damage photos).

  • Coordinate with customer service for any claim-related escalations.

    Insights and Feedback Collection

  • Gather shopper feedback on product understanding and interest.

  • Report competitor activities, pricing, and customer objections.

Reporting

  • Submit daily and weekly reports on sales performance, customer queries, and store feedback.

  • Report on stock levels of marketing materials and merchandising assets

Qualifications:

  • College Level

  • Retail or sales experience is an advantage

  • Good communication and persuasion skills

  • Customer-focused and confident in engaging with shoppers

  • Tech-savvy or comfortable using mobile/web platforms

  • Willing to be assigned in retail outlets and work on weekends and holidays

Performance Metrics:

  • Daily and monthly plan sales targets

  • Attach rate (% of customers buying protection plan with device)

  • Claims support efficiency and customer satisfaction

  • Merchandising compliance

  • Quality of reporting and shopper insights gathered

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