Customer Care Specialist
1 week ago
ABOUT TRIBUTE TECHNOLOGY:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
POSITION SUMMARY:
Are you looking for a new and rewarding role within customer services? Are you driven? Self-motivated? A good listener? Comfortable speaking to a variety of people? Enjoy interacting with others in an empathy driven industry?
The E-commerce team is looking for enthusiastic candidates who are willing to act as the frontline contact by supporting our various vendor base [i.e., florists, funeral homes] and direct consumers. Support will come in a variety of ways from interacting with people via phone, email, internal ticketing, live chat, and even social media.
This position also interacts with several internal business units in Canada and the US who support our B2B relations and other strategic vendors.
This is a great opportunity to develop within a diverse, rapidly growing company while working together towards a greater purpose. Given the nature of our business, empathy, patience, kindness, and a sense of urgency are essential traits for success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strong oral and written communication skills in English
- Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
- Effective time management to include establishing priorities and meeting deadlines
- Excellent organizational skills and attention to detail
- Ability to communicate effectively including a capacity for listening and absorbing different points of view
- Ability to handle sensitive and confidential information
- Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation
- Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests
- Willing to work rotational am/pm shifts along with holidays; 40 hours/week
- Be ready to start each shift promptly to ensure no lapse in customer support
- Provide clear, timely, accurate and professional customer support
- Be helpful and supportive to all other Customer Care Team members
- Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers
- Commit to your own personal development and demonstrate an eagerness to learn
- Communicate complex customer/vendor issues through ticketing processes and escalations to leadership
- Other duties as assigned
EDUCATION AND EXPERIENCE:
- Must have 2 - 3 years of experience in customer service support in an online, B2B or DTC environment
- Minimum of Associate degree or equivalent work experience (BPO)
- Intermediate to advanced computer skills
- Excellent knowledge of Microsoft Office products
- Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus
- Prior work experience in the floral industry is a plus
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Work is performed in our corporate office environment and subject to local government compliance rules and regulations. Employees are required to routinely perform the following while carrying out the essential functions of this job:
- Use standard office equipment (computer, phone, headsets, printer/photocopier, etc.)
- Sit for long periods of time
- Lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position
#J-18808-Ljbffr-
Customer Care Specialist
8 hours ago
Manila, National Capital Region, Philippines Helloconnect Full timeCustomer Care Specialist - US (Inoza Tower, BGC)About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies....
-
Customer Care Specialist
7 days ago
Manila, National Capital Region, Philippines enablesGROUP Full timePRIMARY ROLEGenerally, responsible for providing telephone based first point of contact with potential clientsResponsible for scheduling, making and remaking timely outbound calls, SMSs and emails to members of the public who provide their detailsResponsible for initiating telephone-based discussions with members of the public to qualify their need and if...
-
Customer Care Specialist
8 hours ago
Manila, National Capital Region, Philippines MicroSourcing Full timeDiscover your 100% YOU with MicroSourcingPosition: Customer Care SpecialistLocation: MOA, PasayWork setup & shift: Training onsite then will transition to work from home.Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion,...
-
Customer Care Specialist
7 days ago
Manila, National Capital Region, Philippines HelloConnect, Inc. Full timeAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
customer care specialist
7 days ago
Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full timeGraduate of any 4 years course (medical / Business Communication is preferred)With good customer service background, able to handle difficult patients.With good oral and written communicationProficient in MS tools and OutlookHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which...
-
Customer Care Specialist
8 hours ago
Manila, National Capital Region, Philippines HelloConnect, Inc. Full timeAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Skin Care Specialist
7 days ago
Manila, National Capital Region, Philippines THE SB CLINIC CORP Full timeAbout the roleJoin our dynamic team as a Skin Care Specialist at THE SB CLINIC CORP' located in Quezon City Metro Manila. In this full-time role, you will be responsible for providing exceptional skin care services and treatments to our valued clients, helping them achieve their desired aesthetic goals.What you'll be doingConducting comprehensive skin...
-
Customer Care Training Specialist
5 days ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...
-
Patient Care Specialist
7 days ago
Manila, National Capital Region, Philippines OzonMed Wellness Clinic Inc. Full timeAbout the roleAs a Patient Care Specialist at OzonMed Wellness Clinic Inc.', you will be responsible for providing excellent customer service and patient care in our healthcare facility located in Makati City. This full-time role is an integral part of our team, ensuring our patients receive the highest quality of care and support during their visits.What...
-
Zota Health Care Recruiting Lead
8 hours ago
Manila, National Capital Region, Philippines Zota Health Care Full timeKey ResponsibilitiesWe are looking for a highly motivated and organized Recruitment Specialist to join our team at Zota Health Care. As a Senior Pharmaceutical Recruiter, you will be responsible for full-cycle recruiting services, including:Developing and implementing recruitment strategiesSourcing and evaluating candidatesCollaborating with hiring managers...
-
Ambulatory Care Provider
7 hours ago
Manila, National Capital Region, Philippines Ambulatory Health Care Institute Incorporated Full timeAmbulatory Health Care Institute Incorporated is seeking an experienced Physical Therapist to join our dedicated team. In this role, you will work closely with patients to develop tailored treatment plans that address their unique needs and goals.Your responsibilities will include reviewing patients' medical records, conducting thorough evaluations, creating...
-
Healthcare Liaison Specialist
7 hours ago
Manila, National Capital Region, Philippines InLife Health Care Full timeJob DescriptionWe are seeking a highly motivated Healthcare Liaison Specialist to join our team. As a Healthcare Liaison Specialist, you will be responsible for building and maintaining relationships with healthcare providers, verifying member information, and ensuring seamless medical coverage and benefits administration.Key Responsibilities:Develop and...
-
Customer Care Specialist
15 hours ago
Manila, National Capital Region, Philippines API Delevan, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Care Advocate I to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for resolving complex claims and returns requests.Key ResponsibilitiesPerform in-depth research of debits to resolve customer claims and returns.Approve or deny returns based on policy...
-
Customer Care Consultant
7 hours ago
Manila, National Capital Region, Philippines United Coconut Planters Life Assurance Corp (Cocolife) Full timeJob DescriptionCocolife, a prominent market leader in the industry, is seeking a Customer Care Consultant to perform optimal execution of customer care operations activities.Key Responsibilities:Making outbound calls to address customer issues and complaintsEnsuring individual goals and metrics are achieved on a daily, weekly, and monthly basisThe ideal...
-
Manila, National Capital Region, Philippines Fresenius Medical Care Full timeWe are currently seeking a skilled Finance professional to join our Order-to-Cash (Accounts Receivable) team at Fresenius Medical Care. The OTC Financial Role is responsible for proper handling of customer queries as well as timely response to incoming requests.Key Responsibilities:Maintaining accurate and up-to-date customer and vendor dataIssuing...
-
Customer Care Specialist
7 days ago
Manila, National Capital Region, Philippines Thomson Power Systems Full timeJob DescriptionWe are seeking a highly skilled Customer Care Advocate I to join our team at Regal Rexnord. As a key member of our customer service department, you will be responsible for providing exceptional support to our business unit POCs and other internal customers.Your primary responsibilities will include:Complex Transactions: Perform transactions...
-
Territory Growth Specialist
7 days ago
Manila, National Capital Region, Philippines CONSUMER CARE PRODUCTS, INC. Full timeJob DescriptionAbout the PositionThe Territory Growth Specialist is responsible for driving revenue growth and maximizing profits within the South West Manila territory. This role requires a strong understanding of Consumer Care Products, Inc.'s Pet Care Division and the ability to effectively communicate with clients and stakeholders.Main...
-
Employee Experience Support Specialist
3 days ago
Manila, National Capital Region, Philippines Fresenius Medical Care Full timeFresenius Medical Care is seeking a highly motivated Employee Experience Support Specialist to join our team. As an Employee Experience Support Specialist, you will be responsible for supporting and executing work in the employee and patient care experience space.This role involves providing administrative support and ensuring smooth operations of the...
-
District Sales Specialist
7 days ago
Manila, National Capital Region, Philippines CONSUMER CARE PRODUCTS, INC. Full timeJob descriptionThe District Sales Specialist is responsible for understanding and developing South West Manila territory to maximize and grow revenue and profits by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services for Consumer Care Products, Inc. - Pet Care Division within the...
-
Account Sales Specialist
6 days ago
Manila, National Capital Region, Philippines CONSUMER CARE PRODUCTS, INC. Full timeJob descriptionThe Sales Specialist is responsible for understanding and developing South West Manila territory to maximize and grow revenue and profits by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services for Consumer Care Products, Inc. - Pet Care Division within the territory....