Customer Care Specialist

2 weeks ago

Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: Customer Care Specialist
Location: MOA, Pasay
Work setup & shift: Training onsite then will transition to work from home.

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.

  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

Job Description:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

  • Cater to inbound and outbound calls.
  • Answer incoming phone calls and faxes, take customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
  • Maintain open communication with patients/clients and referral sources.
  • Respond to patient/client questions and problems.
  • Service walk-in customers as needed.
  • Prepare intake, gathering all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
  • Gather all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
  • Verify medical necessity with physician.
  • Verify eligibility and coverage with Insurance and carrier according to guidelines or contract.
  • Verify payer (with matrix), obtain authorization, expiration date.
  • Verify patient demographics and prior equipment usage with patient.
  • Inform patient of financial responsibilities: copay, share of cost, deductible, etc.
  • Enter data and each order (new or otherwise) in system accurately and in a timely manner.
  • Process closet and on-call orders as received.
  • Enter notes in appropriate areas of insurance, general, and authorizations in the computer system.
  • Process orders to shipping or dispatching for Technician or RT deliveries.
  • Remain knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information.
  • Attend all departmental meetings, company meetings, and in-services.
  • Report to work daily and be ready to work at the scheduled start time.
  • Work Saturday assignment as needed or scheduled.
  • Perform any other duties that may be requested by supervisor or management.

What You Need:

  • Excellent communication skills in English – written and spoken.
  • Proven experience in customer support or a related field.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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