Team Lead for Workforce Optimization

Responsibilities Summary:The Labor Resource Manager will oversee the development and implementation of effective workforce planning, forecasting, and scheduling strategies to support the delivery of exceptional customer experiences.This role requires a unique blend of analytical, problem-solving, and leadership skills to drive business results and foster a...

Workforce Optimization - Operations AnalystYou Lead the Way. We've Got Your Back.#6th in Great Place to Work's Best Workplaces List in the Philippines for 2023#6th in Great Place to Work's Best Workplaces List in the Philippines for IT-BPM for 2023#8th in Fortune Magazine's 2023 World's Most Admired Companies#1st in the J.D. Power 2022 U.S. Credit Card...

Job DescriptionThe Workforce Management Supervisor at HGS Offshore Staffing Solutions (HGS OSS) plays a vital role in ensuring the efficient management of staff resources. This includes forecasting, scheduling, and monitoring interaction volumes to optimize staffing levels. The successful candidate will have excellent analytical and communication skills,...

Direct message the job poster from Tata Consultancy ServicesTalent Acquisition at Tata Consultancy ServicesJob Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing workforce planning, forecasting, scheduling, and resource allocation within the organization. The WFM Manager ensures that the appropriate number of staff is...

About the RoleThe Workforce Management Supervisor at HGS Offshore Staffing Solutions (HGS OSS) is responsible for ensuring the smooth operation of the Service Delivery Team. This includes forecasting, scheduling, and monitoring staff performance to optimize resource utilization. The successful candidate will have exceptional analytical and leadership skills,...

Job Description:The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload and efficiently manages real-time operations while communicating performance results. This role involves leading, developing, and coaching a team of workforce analysts and...

Job DescriptionThe Workforce Management (WFM) Manager plays a pivotal role in overseeing and optimizing workforce planning, forecasting, scheduling, and resource allocation within the organization.Main ResponsibilitiesWorkforce Planning:Analyze historical data and trends to predict future staffing needs and demand fluctuations.Collaborate with operational...

About the RoleThis position involves overseeing the entire workforce management lifecycle, from forecasting and scheduling to performance monitoring and reporting.Key ResponsibilitiesWorkforce Forecasting:Use historical data and trend analysis to accurately forecast future staffing needs and demand fluctuations.Develop and maintain forecasting models to...

Company Overview:Carelon Global Solutions Philippines is a leading provider of healthcare solutions, and we are currently seeking an experienced professional to fill the role of Workforce Assistant Manager. As a key member of our operations team, you will be responsible for supervising and developing a workforce management team that creates effective...

Neksjob Philippines seeks a seasoned Workforce Management Supervisor Y10 to lead our contact center operations. As a key member of our team, you will oversee all operational support aspects, ensuring efficient workforce management processes and high-quality training programs.

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Workforce Management Supervisor is responsible for forecasting, optimizing, scheduling, interaction volume monitoring, and making necessary recommendations adjustments. This includes determining and communicating work...

Join Our TeamNeksjob is a leading provider of database services, and we are seeking a skilled Database Transformation and Optimization Lead to join our team. As a key member of our database services division, you will be responsible for transforming and optimizing databases post-migration, focusing on improving performance, query optimization, and ensuring...

Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...

About the RoleWe are seeking a highly skilled Business Process Optimization Lead to lead our organization's business process optimization initiatives. As a key member of our team, you will be responsible for optimizing our business processes, implementing automation solutions, and driving process improvement across various departments.Your primary focus will...

In everything we do, we treat people right to create a Globe of Good. At Globe Telecom, Inc., we are proud to offer a dynamic work environment that fosters growth and development.About the PositionThe Service Delivery Optimization Lead will be responsible for leading the optimization of service delivery across various channels.Key Responsibilities:Develop...

iOPEX Technologies is committed to delivering high-quality services to our clientsWe are seeking an experienced Operations Manager to lead our customer service and technical support teamsThe successful candidate will:Manage day-to-day operations of customer service and technical supportLead weekly meetings with operations staff to discuss business-critical...

Job DescriptionGratitude Philippines seeks a skilled Real Time Workforce Manager to join our team. This role is responsible for managing call volume, real-time monitoring of intraday schedules, and assisting operations in maintaining service levels.Main Responsibilities:Monitor and manage call volume to ensure optimal service delivery.Conduct real-time...

About Trinity WorkforceWe are a leading workforce management solutions provider dedicated to empowering businesses with cutting-edge technology and expert services. Our mission is to deliver innovative solutions that drive growth, efficiency, and success.About the RoleAs a Data Privacy Specialist at Trinity Workforce, you will play a critical role in...

Role DescriptionWe are seeking a highly motivated Process Optimization Lead - DWS to lead our process optimization initiatives. In this role, you will partner with global process owners to define, document, and maintain standard global processes, ensuring consistency, standardization, and scalability across finance and business units.The successful candidate...

Company Overview:Trinity Workforce Solutions, Inc. is a leading provider of innovative workforce solutions, dedicated to delivering exceptional results in a fast-paced environment.