PE-Customer Service HC

4 weeks ago

Cebu City, Central Visayas, Philippines Cognizant Full time
Job Summary

Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Payer domain to enhance customer satisfaction. This hybrid role requires night shifts offering an opportunity to work with a global MNC. With a focus on delivering exceptional service you will play a crucial role in driving customer success and operational efficiency.

Responsibilities
  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilize UiPath to automate repetitive tasks enhancing productivity and accuracy.
  • Employ MS Office tools to manage and document customer interactions and data.
  • Collaborate with team members to ensure seamless service delivery and customer satisfaction.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Implement process improvements to enhance service quality and efficiency.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Maintain up-to-date knowledge of the Payer domain to offer informed assistance.
  • Support the team in achieving service level agreements and performance targets.
  • Monitor and report on service metrics to drive continuous improvement.
  • Adapt to the hybrid work model balancing remote and in-office responsibilities.
  • Contribute to a positive work environment by fostering teamwork and collaboration.
  • Ensure compliance with company policies and industry regulations.
Qualifications
  • Demonstrate proficiency in UiPath for process automation.
  • Exhibit strong skills in MS Office for effective data management.
  • Possess foundational knowledge of the Payer domain.
  • Showcase excellent communication and problem-solving abilities.
  • Display a customer-centric approach with a focus on delivering quality service.
  • Adapt to night shifts and hybrid work settings.
  • Collaborate effectively within a team-oriented environment.

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