
Customer Service Representative
3 weeks ago
Staff4Me is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our 5HC (5-Hour Call) service. In this role, you will be responsible for providing top-notch customer support and ensuring that our customers have a seamless experience during their interactions with us. This is an exciting opportunity to make a positive impact on our customer satisfaction and retention efforts.
Responsibilities- Handle customer inquiries via phone, email, and chat regarding 5HC service.
- Provide clear and accurate information to customers about our processes and services.
- Assist in scheduling and confirming appointments for our services.
- Document customer interactions and follow up on outstanding issues.
- Resolve customer complaints and issues in a courteous and timely manner.
- Maintain a thorough understanding of our services and procedures.
- Collaborate with team members to improve service delivery and customer satisfaction.
- High school diploma or equivalent; further education in customer service or communications is a plus.
- Minimum of 1 year experience in customer service or a related field.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Able to work in a fast-paced environment and manage multiple tasks.
- Proficient in using customer service software and Microsoft Office Suite.
- Availability to work flexible hours, including evenings and weekends if necessary.
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
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Customer Service Representative
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