
Learning and Development Specialist
2 days ago
This role is a strategic partner in strengthening organizational capability and employee effectiveness. The L&D Specialist will design, facilitate, and evaluate global and localized training programs aligned with business goals, while also driving hands-on learning through immersions, mystery shopper programs, store visits, and coaching.
Responsibilities- Designing and facilitating onboarding, customer service, sales, and product trainings
- Managing immersion programs and on-site learning
- Overseeing the mystery shopper program and integrating insights into performance
- Monitoring training effectiveness and providing actionable feedback
- Supporting brand standards through coaching, reporting, and cross-team collaboration
- Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field
- Principles of adult learning and effective learning methodologies
- Familiarity with coffee products, accessories, and machines (an advantage)
- Minimum of 3 years working experience training, learning and development, or a related field
- Experience in designing and facilitating core training programs in a corporate or customer-centric environment
- Effective Presentation & Communication
- Coaching Skills
- Attention to Detail
- Planning and Organizing
- Results-Driven
- Mid-Senior level
- Full-time
- Human Resources
- Industries: Retail
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