Professional - CLS Trainer

2 weeks ago

Angeles City, Central Luzon, Philippines Sutherland Full time

About Sutherland:

Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We work with iconic brands worldwide, providing market-leading technology and business process excellence.

We have created over 200 inventions under patents across AI and other technologies, driving digital transformation, optimizing operations, and pioneering solutions through our seamless "as a service" model.

Our goal is to unlock digital performance and deliver measurable results for our clients.

Job Description

As a specialist in this role, you will:

  1. Deliver and evaluate soft and technical skills training on all aspects of client training.
  2. Create, facilitate, and revise training materials to equip staff with essential skills and knowledge.
  3. Facilitate multi-week transmission and blended new hire training and nesting programs.
  4. Supervise and coach learners in nesting and BQM environments.
  5. Conduct multi-hour training sessions on products, behaviors, or tools.
  6. Oversee new hire progression and enhancement training.
  7. Provide feedback and implement solutions.
  8. Coach trainees to meet performance metrics.
  9. Accurately complete reports.
  10. Establish and maintain communication with clients and team members, understanding needs, resolving issues, and meeting expectations.
  11. Handle phone calls and transactions related to the program.
Qualifications

Our most successful candidates will have:

  • A Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2 years of experience as a trainer.
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
  • Strong verbal and written communication skills in English.
  • Strategic problem-solving and process improvement skills.
  • Willingness and ability to work in a shifting or graveyard schedule.

Additional Information: All your information will be kept confidential according to EEO guidelines.

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