Senior Client Trainer

2 weeks ago


Cebu City, Central Visayas, Philippines beBeeTraining Full time ₱600,000 - ₱800,000
Product Training Specialist

The role of a Product Training Specialist involves delivering onboarding and training sessions to clients. This professional will play a key part in ensuring customers feel confident and supported when using the platform.

Key Responsibilities:
  • Lead customer onboarding and training sessions
  • Help users adopt and maximize product features
  • Develop high-impact enablement programs to drive product engagement, retention, and customer satisfaction
  • Provide clear guidance and address customer questions
  • Serve as a trusted advisor and advocate for customers, gathering and relaying feedback to internal teams
  • Recommend value-added services and features to help customers meet their goals and expand product usage
Qualifications:
  • 4+ years of experience in customer onboarding, success, or training, preferably in Software as a Service (SaaS)
  • Excellent communication and presentation skills
  • Comfortable speaking with groups and managing multiple customers
  • Customer-focused, proactive, and organized
  • Ability to work independently in a fast-paced environment
  • Soft sales skills are a plus


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