Customer Service Sales Representative

2 days ago

Taguig, National Capital Region, Philippines Firstsource Full time
Overview

Talent Acquisition Coordinator @ Firstsource | End-to-End Recruitment

The Customer Service Sales Representative – reports to the Customer Service Supervisor. The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. We're seeking an individual who not only communicates effectively with customers but also leverages sales techniques, and grow engagement through product positioning.

Responsibilities
  • Drive Sales: Exceed productivity standards by effectively retaining customers through sales-oriented solutions while maintaining overall accuracy and Key Performance Indicators (KPIs).
  • Conflict Resolution: Demonstrate a proven ability to diffuse escalated customer situations using effective negotiation skills to reach mutually beneficial resolutions.
  • Thorough Documentation: Complete all necessary documentation for every customer interaction, ensuring comprehensive records of customer concerns and resolutions.
  • Ownership and Proactivity: Take ownership of customer concerns, proactively following through to resolution to minimize escalations and ensure customer satisfaction.
  • Independent Decision Making: Make independent decisions based on established guidelines to effectively address customer needs and concerns.
  • Collaborative Teamwork: Work collaboratively as part of a sales-driven team to achieve individual, team, and departmental sales objectives, sharing knowledge and skills to drive success.
  • Customer-Centric Focus: Maintain a strong focus on customer satisfaction, consistently responding to and exceeding customer expectations.
  • Quality Assurance: Adhere to agreed-upon quality standards, striving for a minimum accuracy rate of 90% in all customer interactions.
  • Professionalism: Maintain professional relationships with internal and external customers, customer service management, and colleagues, representing UK Media properties with integrity and excellence.
Job Summary

The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines.

Benefits
  • HMO Day 1
  • Life Insurance
  • Leave Credits
  • Unlimited Incentives

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