Customer Service Representative

3 days ago

Taguig, National Capital Region, Philippines Persona Full time
Overview

Join to apply for the Customer Service Representative (Work From Home) role at Persona.

Persona is a talent agency that recruits, trains, and staffs remote professionals. We support training, mentoring, and technology resources so our team members can do their best and grow with long-term career opportunities. We work with clients ranging from growing startups to large technology companies and provide guidance for remote professional setup.

What we're looking for

We are looking for Customer Service Representatives to help our clients operate and scale different parts of their growing businesses. As a Customer Service Representative you'll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.

Responsibilities
  • Chat and Email Support
  • Product and Feedback Monitoring
  • Database Management
  • Team Coordination
  • Customer Care
  • Sales and Lead Generation
  • Complaints Resolution
  • Product Knowledge
  • Customer Satisfaction
Qualifications
  • Fully fluent in English
  • Skilled in the use of apps and technology
  • Ability to commit long-term and full-time
  • Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
  • No work experience is required, but previous experience will be considered
  • This position is for serious, career-oriented candidates
Other qualities we look for
  • Track record of success at work or in school
  • Ability to solve complex problems with minimal guidance
  • Experience in high performance work or school environments
  • Skilled at anticipating team members' needs
  • Willingness to work hard and persevere
  • Intellectual curiosity and resourcefulness
  • Professionalism
What we offer
  • Best salaries in the industry
  • Permanent ability to work from anywhere in the world
  • Opportunities for growth and advancement
  • A fast-paced and collaborative environment
  • Warm and friendly company culture
  • Full benefits
Benefits at Persona
  • Health insurance
  • Unlimited paid time off (paid sick and vacation leaves)
  • Annual bonuses based on performance
  • Monthly tech allowance
  • Opportunity to be paid in your currency of choice

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. All roles at Persona are 100% work-from-anywhere. If this is your first time working for a U.S. company, we provide guidance and assistance to set you up as a remote professional. Once hired, we will carefully match you to a client company that suits your background, skills, and goals.

We're also growing and hire for roles in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, and related fields.

Visit our website for more information: https://www.personatalent.com/


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