Sr. Capacity Planner
6 days ago
This is an onsite position at The Sanctum, North EDSA, Quezon City.
What does a day in the life as a Capacity Planner look like?
- Analyzing historical data, trends, and seasonality to predict future workload demands.
- Using statistical methods and forecasting tools to create accurate demand forecasts.
- Developing various scenarios based on potential changes in business conditions, client requirements, or market trends.
- Determining the number of employees required to meet forecasted demand, including full-time, part-time, and temporary staff.
- Ensuring optimal staffing levels to meet service level agreements (SLAs) while minimizing labor costs.
- Designing shift patterns that align with forecasted demand, ensuring adequate coverage at all times.
- Monitoring key performance indicators (KPIs) related to capacity planning, such as occupancy rates, service levels, and productivity.
- Comparing actual performance against forecasts and identifying the reasons for variances.
- Implementing improvements based on performance analysis to enhance forecasting accuracy and capacity planning efficiency.
- Working closely with operations, HR, finance, and client management teams to align capacity plans with business objectives.
- Keeping stakeholders informed about capacity plans, forecast updates, and any potential issues or adjustments needed.
- Collaborating with clients to understand their requirements and incorporating this information into capacity plans.
- Utilizing workforce management software to create forecasts, schedules, and capacity plans.
- Collaborating with various departments to ensure efficient use of resources.
- Implementing strategies to improve workforce productivity and efficiency.
- Generating reports and providing insights to management regarding workforce performance.
- Adhering to company policies and regulatory requirements related to workforce management.
- Continuously evaluating and refining workforce management processes to enhance effectiveness.
What are the required qualifications for a Capacity Planner?
- Graduate of any business-related course or any trade equivalent; education that has mass concentration on numerical analytics is highly required.
- Minimum of 5-7 years in Workforce Management, 4 years experience in data analytics and workforce forecasting.
- Expert knowledge in Microsoft Excel/Google Sheets/Macro Scripting essential in reports generation.
- Ability to interpret raw data into substantial reports.
- Excellent research and investigative techniques.
- Strong Business Intelligence/Reporting, technical and data management skills.
Core Competencies
- Stakeholder Management
- Analytical Skills
- Planning and Forecasting
- Action Planning
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
- 24/7 Shuttle Service available (for onsite employees)
Associate
Employment typeFull-time
Job functionAnalyst and Management
IndustriesOutsourcing and Offshoring Consulting, IT Services and IT Consulting, and Business Consulting and Services
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