Sr. Capacity Planner

6 days ago


Quezon City, National Capital Region, Philippines SupportNinja Full time
Sr. Capacity Planner

This is an onsite position at The Sanctum, North EDSA, Quezon City.

What does a day in the life as a Capacity Planner look like?

  • Analyzing historical data, trends, and seasonality to predict future workload demands.
  • Using statistical methods and forecasting tools to create accurate demand forecasts.
  • Developing various scenarios based on potential changes in business conditions, client requirements, or market trends.
  • Determining the number of employees required to meet forecasted demand, including full-time, part-time, and temporary staff.
  • Ensuring optimal staffing levels to meet service level agreements (SLAs) while minimizing labor costs.
  • Designing shift patterns that align with forecasted demand, ensuring adequate coverage at all times.
  • Monitoring key performance indicators (KPIs) related to capacity planning, such as occupancy rates, service levels, and productivity.
  • Comparing actual performance against forecasts and identifying the reasons for variances.
  • Implementing improvements based on performance analysis to enhance forecasting accuracy and capacity planning efficiency.
  • Working closely with operations, HR, finance, and client management teams to align capacity plans with business objectives.
  • Keeping stakeholders informed about capacity plans, forecast updates, and any potential issues or adjustments needed.
  • Collaborating with clients to understand their requirements and incorporating this information into capacity plans.
  • Utilizing workforce management software to create forecasts, schedules, and capacity plans.
  • Collaborating with various departments to ensure efficient use of resources.
  • Implementing strategies to improve workforce productivity and efficiency.
  • Generating reports and providing insights to management regarding workforce performance.
  • Adhering to company policies and regulatory requirements related to workforce management.
  • Continuously evaluating and refining workforce management processes to enhance effectiveness.

What are the required qualifications for a Capacity Planner?

  • Graduate of any business-related course or any trade equivalent; education that has mass concentration on numerical analytics is highly required.
  • Minimum of 5-7 years in Workforce Management, 4 years experience in data analytics and workforce forecasting.
  • Expert knowledge in Microsoft Excel/Google Sheets/Macro Scripting essential in reports generation.
  • Ability to interpret raw data into substantial reports.
  • Excellent research and investigative techniques.
  • Strong Business Intelligence/Reporting, technical and data management skills.

Core Competencies

  • Stakeholder Management
  • Analytical Skills
  • Planning and Forecasting
  • Action Planning

Ninja Perks and Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)
  • 24/7 Shuttle Service available (for onsite employees)
Seniority level

Associate

Employment type

Full-time

Job function

Analyst and Management

Industries

Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Business Consulting and Services

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