Sales Support Representative

4 days ago


Pasig, National Capital Region, Philippines ClearSource Full time

Why ClearSource?
ClearSource is passionate about our Core Values

  • Customer First – We share an intense passion for creating an exceptional customer experience.
  • Personal Accountability – Commit to do the right thing and do it.
  • Humble Courage – Be brave enough to seek, deliver, and accept feedback.
  • Hungry – Do your best every day to make great things happen.
  • Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Sales Support Representative to work with our Sales Support Team serving our client in the Home Warranty.

You should be a driven and motivated person prioritizing customers' needs, have prior experience relevant to the position, and be looking to join a company with a fantastic work culture. If this sounds like you, then this opportunity is for you

Enjoy these outstanding perks and benefits:

  • Competitive salary
  • Medical and dental Insurance (with free dependent)
  • Group life insurance
  • Paid time off (PTO)
  • Outstanding career growth
  • Passionate, energetic & innovative work culture
  • Friendly, team-driven environment
  • Skills and leadership development

What you will do as a Sales Support Representative

  • Show up for assigned shifts and follow scheduled lunches and breaks.
  • Care for customers in accordance with ClearSource standards of quality:
    • Accuracy – always give only correct information and follow established processes.
    • Connection – emotionally connect the customer with our client's brand.
    • Ease – focus on one-contact resolution while minimizing the customer's time and effort to resolve the issue.
  • Receive inbound calls and make outbound calls.
  • Assist existing homeowners with renewals or transition of policy.
  • Communicate with homeowners and/or real estate agents via phone, email, to discuss their coverage options.
  • Answer questions regarding the coverage terms and conditions, benefits, and limitations of the home warranty.
  • Follow up on expiring, expired policies, missed payments, and lapsed renewals.
  • Assess the needs and preferences of clients to provide customized home warranty renewal solutions.
  • Make outbound calls from Clickpoint only to renew or transition policy.
  • Assist homeowners in processing new accounts/policies if there is a new property from existing customers.
  • Attend meetings on time.
  • Acknowledge updates and reminders timely via Teams or emails.
  • Update daily sales tracker completely and accurately.
  • Meet or exceed sales targets and objectives set by management.

What ClearSource Needs from You

  • At least College level is encouraged to apply.
  • At least 1+ years of Sales, Outbound cold calling experience.
  • Above average English communication skills.
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