Merchant Support Analyst

About UsPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets achieve financial stability and success. Our unique approach leverages patented technology, cutting-edge machine learning, and AI to deliver affordable credit options and drive business growth.This RoleThe Merchant Operations Analyst...

Our Team is Looking forA talented and driven individual to join our team as a Merchant Support Expert. In this role, you will be responsible for analyzing and resolving merchant inquiries, handling customer queries, and investigating billing and funding requests.ResponsibilitiesAnalyze and resolve merchant enquiries like simple payment enquiries for...

Job PurposeResponsible for tracking the CRM to ensure that resolvers are addressing issues raised before the cut-off set by the support group.Responsible for pre-screening affiliation documents, ensuring that all details in the Merchant application sheet match the attached required documents, such as BIR registration, prior to submission to MBD's Department...

About PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

About PayJoyWe are a mission-first financial service provider dedicated to helping underserved customers in emerging markets achieve financial stability and success. Our patented technology turns smartphones into digital collateral, allowing us to offer low-cost credit options and qualify the most customers in the industry.We have made significant strides,...

About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

Company Overview">Inform Group is a dynamic and innovative organization that empowers its team members to make a meaningful impact. Our mission is to provide exceptional customer and merchant experiences, driving business growth and success through strategic partnerships and operational excellence.Job Description">The CUSTOMER & MERCHANT EXPERIENCE LEAD role...

Our MissionAt PayJoy, our mission is to help underserved customers in emerging markets achieve financial stability and success. We achieve this through our patented technology that turns smartphones into digital collateral, enabling us to offer the lowest cost and qualify the most customers in the industry. As of 2024, we have brought billions of dollars in...

About the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...

Job DescriptionThe Merchant Operations Supervisor for PayJoy Philippines will oversee the administration and onboarding of partners, identifying potential risks and providing insights to stakeholders. This role requires a candidate who is comfortable mentoring and guiding a team, comfortable with people across the organization, and focused on improving...

Hey You employment is powered by Enable Our Team from Inform Group Inc. in the Philippines.We are looking for a Customer & Merchant Experience Lead to drive operational excellence across customer & merchant support, account management, and menu operations. In this role, you will own the end-to-end customer and merchant journey, leading the teams to optimise...

About PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

Key ResponsibilitiesAssist the Merchant team with administrative tasks related to suppliers and product details.Support Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs.Coordinate and manage supplier webinars throughout the year. Send invitations to the Merchant team. Upload supplier webinar...

Key ResponsibilitiesDrive the development of the Merchant Origination platform and multiple other internal services for merchants and agentsWork closely with product owners, the development and design teams to deliver cutting-edge featuresProvide detailed functional specificationsDefine & monitor key product metrics, continuously refining and optimizing...

Key Responsibilities">The CUSTOMER & MERCHANT EXPERIENCE LEAD role is a critical position within our organization, responsible for driving operational excellence across customer and merchant support, account management, and menu operations. As a leader, you will oversee the end-to-end customer and merchant journey, ensuring seamless day-to-day operations and...

As a Merchant Growth Specialist at StoreHub, you will be responsible for identifying opportunities to drive the growth of our customers' businesses.About the Role:Analyze data to identify trends and areas for improvementDevelop and execute customized plans to drive merchant growth and retentionCollaborate with merchants to identify areas for improvement and...

About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers achieve financial stability. We lend through patented technology that turns a smartphone into digital collateral, utilizing machine learning, data science, and anti-fraud AI. Our focus remains on offering the lowest cost and qualifying the most...

The DCX Client Services Home-Based Category Merchant Coordinator will play a crucial role in assisting clients in delivering exceptional service to their partner brands by providing product and service information and resolving product and service concerns.Key ResponsibilitiesAssist the Merchant team with administrative tasks related to suppliers and product...