Sales Coach

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Sales Coach. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Responsibilities:

• Be the expert: Assist, support, and coach sales personnel in performing daily sales activities.
• Identify individual and team training needs. Create, develop, and implement sales strategies.
• Develop educational material, including presentations, sales scripts, and case studies if needed.
• Evaluate employees' performance after each training and follow through with training.
• Handle and monitor the performance of BQ agents, identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessions.
• Develop a relationship with the sales team to facilitate communication of ideas and issues faced.
• Conduct huddles and upskilling sessions.
• Participate in SD validation for filtering future sales associates.
• Analyze trends and provide insights to the sales manager based on audits and coaching observations.
• Partner with Training in certifications required for upcoming trainings.

Our most successful candidates will have:

• A Bachelor's degree or Associate Degree preferred but not required.
• Experience managing a team of 18 to 20 associates.
• Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
• Minimum of two years experience in a sales program – BPO setting.
• Strong verbal and written communication skills; ability to communicate clearly, constructively, and professionally.
• Strong customer orientation when managing communications and issues.
• Basic knowledge of MS Office.

• PDP Rating of Exceeds Most or Clearly Exceeds.
• No active DA for the past 6 months.
• Tenure of 18 months.
• SME position for at least one year with extensive background in sales and involved in providing feedback/coaching.

All your information will be kept confidential according to EEO guidelines.