Sales Coach

3 weeks ago

Naga, Bicol, Philippines Sutherland Full time
Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Sales Coach. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Responsibilities:

  • Be the expert: Assist, support, and coach sales personnel in performing daily sales activities.
  • Identify individual and team training needs. Create, develop, and implement sales strategies.
  • Develop educational material, including presentations, sales scripts, and case studies if needed.
  • Evaluate employees' performance after each training and follow through with training.
  • Handle and monitor the performance of BQ agents, identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessions.
  • Develop a relationship with the sales team to facilitate communication of ideas and issues faced.
  • Conduct huddles and upskilling sessions.
  • Participate in SD validation for filtering future sales associates.
  • Analyze trends and provide insights to the sales manager based on audits and coaching observations.
  • Partner with Training in certifications required for upcoming trainings.
Qualifications

Our most successful candidates will have:

  • A Bachelor's degree or Associate Degree preferred but not required.
  • Experience managing a team of 18 to 20 associates.
  • Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
  • Minimum of two years experience in a sales program – BPO setting.
  • Strong verbal and written communication skills; ability to communicate clearly, constructively, and professionally.
  • Strong customer orientation when managing communications and issues.
  • Basic knowledge of MS Office.
Internal Requirements
  • PDP Rating of Exceeds Most or Clearly Exceeds.
  • No active DA for the past 6 months.
  • Tenure of 18 months.
  • SME position for at least one year with extensive background in sales and involved in providing feedback/coaching.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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