Healthcare Support

4 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time

As a Healthcare Support (TSR), you'll play a vital role in providing exceptional customer service to our clients. This full-time position is located in Davao City, Davao del Sur, and offers a relocation package to help you make the move. Your primary focus will be on resolving customer inquiries and supporting clients with their healthcare-related needs.

What you'll be doing

Answering inbound customer calls and responding to inquiries in a timely and professional manner

Providing accurate information and guidance to customers on a wide range of healthcare-related topics

Troubleshooting and resolving customer issues efficiently and effectively

Documenting customer interactions and maintaining detailed records

Continuously learning about new products, services, and industry regulations to enhance your knowledge and provide the best possible support

Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

At least 1 year of experience in a customer service or call centre environment, preferably within the healthcare industry

Strong communication and interpersonal skills, with the ability to listen actively and speak clearly

Excellent problem-solving and critical thinking skills to handle complex customer inquiries

Proficiency in using computer systems and software to access and update customer information

A keen interest in the healthcare industry and a commitment to staying up-to-date with industry trends and regulations

A positive, empathetic, and customer-centric attitude

A relocation package to help you transition to our Davao City location

If you're ready to join our team and make a difference in the lives of our customers, we encourage you to apply now.

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