Customer Success Specialist for a Purchasing Platform

4 weeks ago

Batangas, Calabarzon, Philippines OnlyExperts llc Full time

Job Title: Customer Success Specialist (CSS)

Role: Full Time, 40 hours per week, Fully Remote

Job Overview:

We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting our Customer Success Managers (CSMs) and enhancing the experience of our clients on our platform. The CSS will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients. This position is well-suited for someone with a keen eye for detail, exceptional communication skills, and a strong drive to help clients succeed.

Responsibilities:

● Customer Outreach: Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform. Gather Voice of Customer insights for future product updates.

● Account Management & Support: Independently manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.

● Onboarding Support: Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries. Over time, handle end-user onboarding independently, allowing CSMs to focus on executive stakeholders.

● Account Support Assistance: Collaborate with CSMs to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel (e.g., Member Services, training resources, CSM escalation).

● Customer Engagement Tracking: Monitor platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.

● Presentation Preparation: Assist in creating quarterly business review (QBR) presentations for CSMs by developing Google Slide/PowerPoint decks, highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.

● Client Support: Serve as an initial point of contact for client inquiries, escalating complex issues to CSMs or other teams as necessary to ensure timely and effective resolution.

● Sales Assistance: Identify potential sales leads through client interactions, supporting sales initiatives by identifying affiliate outreach and other strategies.

Qualifications:

● Proven experience in customer support, account management, or a similar role

● Strong organizational skills with a detail-oriented approach

● Excellent communication and interpersonal skills, especially for remote interaction with

diverse clients

● Proficiency with CRM software and Google Workspace, and Microsoft Office.

● Familiarity with data analysis tools (e.g., Tableau) is a plus

● Ability to work collaboratively in a remote, team-oriented environment across time zones

#J-18808-Ljbffr

  • Purchasing Assistant

    2 weeks ago

    Batangas, Calabarzon, Philippines Castorama Maninvest Services Specialist Inc. Full time ₱300,000 - ₱450,000 per year

    Job Summary:The Purchasing Assistant supports the Purchasing/Procurement Department in ensuring the timely and cost-effective acquisition of materials, supplies, and services needed by the company. This role involves coordinating with suppliers, processing purchase requests, maintaining records, and assisting in monitoring inventory.Key...

  • Customer Support Specialist

    4 weeks ago

    Batangas, Calabarzon, Philippines Teamflect Full time

    OverviewCompensation: Monthly salary around ₱35,000.About Us: Teamflect is a leading SaaS application in the HR industry, dedicated to enhancing team collaboration and performance management. We are committed to providing exceptional support to our clients, ensuring they have a seamless experience with our platform.Position Overview: We are seeking a...

  • Purchasing Officer

    2 weeks ago

    Batangas, Calabarzon, Philippines Wastecon, Inc. Full time ₱500,000 - ₱1,000,000 per year

    Responsible for ordering inventory, supplies equipment and services for all departments.Responsible for securing the best price for all purchases without jeopardizing quality.Verifies request relating to price, quantity, specifications and possible suppliersReview requisition orders in order to verify accuracy, terminology and specifications.Coordinates with...

  • Admin Assistant I

    2 weeks ago

    Batangas, Calabarzon, Philippines Castorama Maninvest Services Specialist Inc. Full time ₱180,000 - ₱216,000 per year

    The Admin Assistant I will provide administrative and clerical support with a strong focus on purchasing and procurement activities. This role ensures smooth office operations by assisting in processing purchase requests, monitoring supplies, and maintaining accurate records.Key Responsibilities:Assist in preparing and processing purchase orders and requests...

  • technical specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines VITARICH CORPORATION-( FOR LAVI ) Full time ₱255,000 - ₱275,000 per year

    The Technical Specialist in a Breeder Farm provides support in managing and overseeing farm operations related to the breeding and care of poultry (or other livestock). The assistant works closely with farm supervisors and veterinarians to ensure optimal breeding conditions, health monitoring, feed management, and farm sanitation.Key Responsibilities:Breeder...

  • Billing & Documents Specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines JMSJ CUSTOMS BROKERAGE AND LOGISTICS INC Full time ₱192,000 per year

    JMSJ Customs Brokerage and Logistics Inc. is a leading customs brokerage firm specializing in international trade and logistics services in Batangas. With a commitment to excellence, we are dedicated to providing our clients with efficient customs solutions and exceptional service. We are seeking a highly motivated and detail-oriented Accounting Specialist...

  • Social Media Specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines Ago Steel Corporation Full time ₱250,000 - ₱450,000 per year

    We are looking for a creative and strategic Social Media Specialist to manage and grow our brand's presence across various social media platforms. You will be responsible for developing content, engaging with audiences, tracking performance metrics, and supporting campaigns that increase brand awareness, engagement, and lead generation.Bachelor's degree in...

  • Support Specialist

    4 days ago

    Batangas, Calabarzon, Philippines ClinicMind Full time ₱900,000 - ₱1,200,000 per year

    ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.We are seeking a highly skilled Support Specialist to...

  • Australian Mortgage Support Specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines INQ44 Pty Ltd Full time A$60,000 - A$80,000 per year

    Position Overview We are seeking a skilled Mortgage Support Specialist-Australia to join our offshore BPO team supporting Australian mortgage brokers. This remote role requires minimum 2 years of Australian mortgage industry experience with focus on back-office administration and loan processing. The successful candidate will provide essential support...

  • Become a Luxury Brand Evaluator Automobile Project in Region IV-A, Philippines

    2 weeks ago

    Batangas, Calabarzon, Philippines CXG Full time ₱150,000 - ₱250,000 per year

    Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for youAs a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of...