Manager Training
2 weeks ago
Job Description
Job Title: Manager Training - GDS
JOB PURPOSE:
- Manager Training will be responsible for upskilling and certification of V&A trainers and LCs, improving training throughput by evaluating current training effectiveness and methodology, content development, L&D, and effective client and stakeholder management.
- Ensure TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints.
PRINCIPLE ACCOUNTABILITIES:
Trainer Development & Certification:
- Conduct certification workshops for the new trainers/LCs.
- Evaluate trainers and provide feedback to improve performance and facilitation.
Content Management:
- Create content FG & PG on V&A, culture, soft skills, and L&D.
- Review/update content at regular intervals.
- Seek client's/In-house certification on each version of the Training Manual (if applicable).
Process Enhancement:
- Identify projects to improve training effectiveness for new hires impacting throughput and attrition.
- Ensure requirements for audit are met from V&A standpoint.
- Work with resp LCs to create a robust TNI/Refresher plan for all LOBs to improve agents' performance on the floor.
Team Management:
- Manage the trainers/LCs aligned from a career perspective.
- Motivate and mentor the team to deliver throughput as per business requirements.
- Manage escalations with required inputs to client and feedback to the team (as required).
Educational Qualifications:
- Graduate in any discipline.
- V&A certified TTT L1.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment, or bias based upon these grounds.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: IT Services and IT Consulting
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