Training Manager
2 days ago
Job Overview
- We are seeking a skilled Training Manager to facilitate new hire training and develop onboarding programs for employees.
Responsibilities
- Develop and deliver training curricula, including communication skills and process training
- Create and maintain training procedure manuals and guides
- Evaluate program effectiveness through assessments and feedback
- Conduct coaching and feedback for teams assigned on the floor
- Deliver Train the Trainer Programs for new trainers/capability upliftment trainings for existing trainers
Qualifications
- At least 2 years experience in managing a training team preferably in a BPO setup
- Completed at least 2nd year college
- Good oral and written communications skills
- Experience in both process training and foundation skills/communication skills training
- Must have experience either handling a Motor Insurance account or Customer Service/Sales account
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