Remote Production Coordinator

4 weeks ago

Iloilo City, Western Visayas, Philippines Design Pickle Full time
Overview

Remote Production Coordinator at Design Pickle. This role focuses on coordinating a team of creatives, optimizing client production schedules, and ensuring all work is completed on time and to the client\'s satisfaction.

Reports to: Production Specialist. On a daily basis, works closely with Creatives, Quality Specialists, Team Coordinators, and other Production Specialists. Frequent interactions with Customer Success Managers and Customer Support.

Base pay range

$19,560.00/yr - $19,620.00/yr

Responsibilities
  • Coordinate with creatives, manage the client\'s production schedule, and ensure all work is completed on time.
  • Monitor the progress of production work and provide regular updates to the client and senior management.
  • Provide suggestions and recommendations to Creatives to meet Design Pickle\'s and clients\' quality standards.
  • Review sentiment analysis and ticket feedback ratings from customers.
  • Collaborate with Quality Specialists to ensure design quality and brand guidelines are met.
  • Identify Design Time for all requests assigned to the team in collaboration with Team Coordinators, Quality Specialists, and Production Specialists.
  • Keep company notes updated based on client preferences and coordinate updates within the team as needed.
Ideal profile
  • Passion for Design Pickle\'s purpose: to be the most helpful creative platform in the world.
  • In-depth knowledge of the creative development and production process to fulfill creative briefs.
  • Ability to coordinate multiple projects concurrently with diverse stakeholders.
  • Strong attention to detail and organizational skills.
  • Proficient in project and relationship management.
  • Excellent communication and problem-solving abilities and collaboration across teams.
  • Practical understanding of Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, Acrobat).
  • Familiarity with Canva, Figma, Microsoft PowerPoint, and Google Slides.
  • Resourceful and self-motivated in a fast-paced environment.
  • Ability to organize and comprehend project requirements, even when not well-defined.
  • Experience with project management platforms.
  • Daily client interaction via Slack and Email, with multiple virtual meetings weekly.
  • Business-level English and ability to collaborate with cross-functional and international teams, including other Production Coordinators, Quality Specialists, Customer Success Representatives, and Enterprise Level Customers.
  • Strong organizational and time-management skills with the ability to meet deadlines for high-quality work.
  • Decision-making, negotiation, and forward-thinking abilities.
  • Experience with ticket management tools.
Bonus
  • Proven experience coordinating creative teams, preferably in an agency environment.
  • Knowledge of the creative process and what constitutes good creative work.
  • Knowledge of Jira and Confluence.
  • Experience coordinating creative projects to meet client expectations.
  • Familiarity with a creative role is a plus.
  • Experience in customer support or client-facing roles.
What\'s on offer
  • Work from anywhere
  • Fixed weekly hours
  • On-time, reliable pay
  • Adobe Creative Cloud included
  • Global creative team
  • Creative growth opportunities
  • Culture that inspires
  • Creative speaker series

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