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Leadership & Learning Global Operations Associate Lead

4 weeks ago

Cebu City, Central Visayas, Philippines QBE Insurance Full time
Primary Details

Time Type: Full time

Worker Type: Employee

Supports the onboarding and mentoring of new Leadership & Learning Specialists, while driving process improvements within the Learning Operations team. Provides assistance across various HR employee programs and is responsible for managing transactions and workflows related to Learning. This role also contributes to Learning Operations projects, addresses process gaps, and collaborates closely with the Learning Operations Lead.

Primary Responsibilities – Learning Operations
  • Contribute to the continuous improvement of Learning Operations processes and policies by providing actionable insights and recommendations.
  • Ensure compliance with internal controls and standards while performing administrative and operational learning activities.
  • Support the enhancement of learning practices across sites, considering cultural nuances and operational needs.
  • Maintain high service levels in Learning Operations and facilitate effective communication between HR and functional teams.
  • Collaborate with Centers of Excellence to resolve employee learning-related inquiries.
  • Generate regular and ad-hoc reports from Workday Learning and HRIS to support data-driven decisions.
  • Oversee the security, accuracy, and maintenance of Learning Operations SOPs and DTPs, ensuring they are audit-ready and aligned with internal standards.
  • Analyze learning operations data to recommend solutions and improvements aligned with business needs.
  • Provide support for complex learning transactions, including mandatory and required learning events, ensuring alignment with the Standard Required Learning Framework.
  • Administer learning-related workflows and transactions using Workday Learning and other HR systems.
  • Leverage available tools and systems to process and track learning operations activities efficiently.
  • Partner with managers to interpret learning data, including dashboards and performance metrics.
  • Manage the case management system, ensuring timely and accurate escalation of learning-related issues.
  • Play a key role in Learning projects by facilitating User Acceptance Testing (UAT), coordinating testing efforts, and supporting implementation.
  • Ensure all learning-related queries, tickets, and projects are addressed in accordance with standard processes and procedures.
  • Act as a point of escalation for complex learning transactions and system issues.
  • Mentor and train new and tenured Leadership & Learning Specialists and HR Specialists on processes, procedures, and system functionalities.
  • Deliver training services and knowledge-sharing sessions to enhance team capability and consistency.
  • Serve as a Subject Matter Expert (SME) for all standard Learning Operations processes and procedures.
  • Lead regular team meetings in collaboration with leadership to align on priorities and updates.
  • Design, build, and manage learning courses, events, and sessions in the LMS, including setting up targeted audiences and campaigns to ensure effective learner engagement and compliance.

Required Education
  • Bachelor's Degree or equivalent combination of education and work experience

Required Experience
  • 3 years relevant experience

Preferred Competencies/Skills
  • Computer literacy with intermediate PC and administration skills
  • Written and verbal communication skills
  • Ability to review and interpret data
  • Ability to transfer knowledge and provide training in systems and processes
  • A good balance of conceptual and analytical thinking and problem-solving skills
  • Ability to produce solutions to moderately complex problems
  • Able to understand and follow complex instructions relayed verbally and in writing
  • Identify trends in data
  • Assume a methodical approach to a given situation and developing a systematic procedure as a response
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Ability to communicate technical information and ideas so others will understand
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Preferred Knowledge
  • Demonstrates comprehensive knowledge in administering Learning Management Systems (LMS), with hands-on experience in Workday Learning or other LMS Learning platform.
  • Provides advanced support for learning operations across multiple business segments, including course setup, enrollment management, and learner support.
  • Maintains up-to-date awareness of learning compliance standards, data privacy regulations, and internal learning policies to ensure accurate and audit-ready documentation and processes.
  • Knowledge/ experience in Workday administration an advantage

QBE Cultural DNA
  • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
  • We are customer-focused
  • We are technical experts
  • We are inclusive
  • We are fast-paced
  • We are courageous
  • We are accountable
  • We are a team
  • All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer
  • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer
  • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Collaboration Tools, Communication, Critical Thinking, Employee Relations Investigations, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Management, Succession Planning, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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