Client Relations Associate

4 weeks ago

Quezon City, National Capital Region, Philippines Robinsons Land Corporation Full time
Overview

Client Relations Associate role at Robinsons Land Corporation.

Responsibilities
  • Tasked to assist customers with their after-sales concerns related to payment or collections.
  • Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
  • Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
  • Reports to the accounts managers on the progress of clients\' payment process for the unit.
  • Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
  • Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.
Qualifications
  • Graduate of any business-related 4-year course
  • Willing to work on-site (client-facing).
  • With excellent communication and customer service skills.
  • Has confidence and is assertive.
  • Has 1-3 years of customer service, real estate, or collection experience.
Details
  • Department: Finance - Investment Recovery Group
  • Employee Type: Probationary

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