
Client Relations Associate
2 days ago
Client Relations Associate role at Robinsons Land Corporation.
Responsibilities- Tasked to assist customers with their after-sales concerns related to payment or collections.
- Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
- Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
- Reports to the accounts managers on the progress of clients\' payment process for the unit.
- Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
- Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.
- Graduate of any business-related 4-year course
- Willing to work on-site (client-facing).
- With excellent communication and customer service skills.
- Has confidence and is assertive.
- Has 1-3 years of customer service, real estate, or collection experience.
- Department: Finance - Investment Recovery Group
- Employee Type: Probationary
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