Talent Connect

3 weeks ago

Taguig, National Capital Region, Philippines Minacs Full time

Apply Now

Job Title:

Talent Connect - Taguig 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities


• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Fort Bonifacio - Uptown Mall

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now#J-18808-Ljbffr

  • Jr. Consumer Connection Manager

    4 days ago

    Taguig, National Capital Region, Philippines One Outsource Direct Corporation Full time $60,000 - $120,000 per year

    JOB OBJECTIVES:This position will support (and co-lead) the growth, development and operations of NutriAsia' portfolio dedicated for Practical Homemakers (Elevated Basics), their interrelationships across the category and their role in the consumer market by developing strategies, tactics and plans for all elements of the brand's marketing mix. DUTIES AND...

  • Talent Community – Careers

    3 weeks ago

    Taguig, National Capital Region, Philippines Globe Telecom Full time

    Talent Community – Globe Telecom CareersAt Globe, we believe that careers aren't just about landing a role — they're about building possibilities. Our Talent Community is designed to connect passionate professionals like you with upcoming opportunities that match your skills, interests, and ambitions. By joining, you'll be included in Globe's candidate...

  • Digital Talent Relationship Associate

    4 days ago

    Taguig, National Capital Region, Philippines AIRR Labs Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a proactive and people-oriented Digital Talent Relationship Associate to manage and nurture relationships with members of the AIRR Squad—our curated pool of talents skilled in livestreaming, content creation, editing, and publishing on TikTok and other social media platforms. This role involves building strong rapport with talents,...

  • Talent Acquisition Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Staffstream Full time ₱1,200,000 - ₱2,400,000 per year

    Are you an experienced healthcare recruiter ready to make a real impact in the disability sector? We're looking for a Talent Acquisition Specialist to help us attract and hire the best clinicians across Australia and New Zealand.The Opportunity at a GlanceWe're hiring aTalent Acquisition Specialistto join Better Rehab, a leading NDIS healthcare organisation...

  • Marketing Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines DOXA Talent Full time

    OverviewOur Company DOXA, dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.RoleWe're seeking a Marketing Specialist. This role is designed for a strategic...

  • Talent Acquisition Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines Marsh McLennan Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a motivated Talent Acquisition Coordinator to join our HR team at Mercer. This role will be based in Manila, Philippines. This is a hybrid position that requires working at least three days a week in the office.In this role, you will be working closely with Talent Acquisition Consultants, Hiring Managers, and HR Business Partners, and will be...

  • Talent Acquisition Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines Marsh McLennan Full time ₱25,000 - ₱50,000 per year

    Company:MercerDescription:We are seeking a motivated Talent Acquisition Coordinator to join our HR team at Mercer. This role will be based in Manila, Philippines. This is a hybrid position that requires working at least three days a week in the office.In this role, you will be working closely with Talent Acquisition Consultants, Hiring Managers, and HR...

  • Talent Acquisition Lead Generations Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱900,000 - ₱1,200,000 per year

    What if your passion for systems and finding hidden talent could directly fuel a company's entire growth strategy? We're not looking for a simple administrator; we're looking for a master of process and a talent detective to build the robust pipelines that connect us to the world's best professionals. If you find satisfaction in creating order from chaos and...

  • Talent Acquisition and People Operations

    3 weeks ago

    Taguig, National Capital Region, Philippines Freelancer Full time

    Are you passionate about building high-performing teams and fostering an exceptional company culture? Do you thrive in a fast-paced environment where your ideas can make an instant impact? If so, we want to hear from youFreelancer.com is on the lookout for a dynamic and innovative Talent Acquisition and People Operations Specialist. In this pivotal role,...

  • Talent Acquisition and People Operations

    3 days ago

    Taguig, National Capital Region, Philippines Freelancer Full time ₱900,000 - ₱1,200,000 per year

    Are you passionate about building high-performing teams and fostering an exceptional company culture? Do you thrive in a fast-paced environment where your ideas can make an instant impact? If so, we want to hear from you is on the lookout for a dynamic and innovativeTalent Acquisition and People Operations Specialist. In this pivotal role, you'll be...