Service Desk Operations Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱48,000
Job Overview

We are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues in a timely and professional manner.

  • Technical Support:
  • You will be the primary point of contact for customers experiencing technical difficulties with hardware, software, client, and COTS applications, as well as network and user administration.

Problem Resolution:

  • When faced with complex problems, you will escalate them to other resolver teams or vendors as necessary.

Required Skills and Qualifications:

  • Education:
  • A High School Diploma or GED is required.
  • Certification:
  • ITIL certification is mandatory.
  • Experience:
  • A minimum of 2 years of relative experience is necessary.

Additional Requirements:

  • May require technical certification or Associate Degree

Benefits

This role offers a unique opportunity to grow your career while making a meaningful contribution to our organization.

What We Offer

- Opportunity to work with a dynamic team

- Collaborative work environment

- Competitive compensation package

- Professional development opportunities

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