Vendor Program Administrator

7 days ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

Position Summary: The Vendor Program Administrator is responsible for managing the administrative aspects of third-party onboarding and risk screening.

This role reports to the head of the Vendor Management Office.

Administrative tasks will include, but are not limited to:

  • New Third-Party Onboarding: Reviewing intake submissions from stakeholders, requesting, verifying, and uploading necessary documentation (Due Diligence) and setting up third-party profiles in the Third-Party database. Follow-ups with stakeholders will be a collaborative effort of the VMO team.

Data Management: Maintaining accurate and up-to-date third-party information within the organization's database, including contact details, contract terms, and other applicable data points.

Metrics Tracking: Vendor Program Administrators will be responsible for tracking their workload and processing time.

  • Measure process cycle time to value:
    • % of new onboarding submissions to % of processed meeting SLA
    • % Review & Challenges of IRA
    • % Reputational Reviews
    • % Due Diligence Collections
    Essential Duties & Responsibilities
    • Strong attention to detail and ability to identify errors in data.
    • Ability to work independently while meeting strict deadlines.
    • Strong analytical, research, and root cause analysis skills.
    • Proficiency in data entry and management systems.
    • Excellent communication skills, both written and verbal, to interact effectively with others.
    • Basic understanding of contract law and procurement procedures is preferred.
    • Ability to prioritize tasks and manage deadlines effectively.
    • Proficient in Microsoft Office Suite, SmartSheet, and relevant data repository software platforms.
    Experience & Education

High School diploma or equivalent.

Previous customer service or resolution experience is a plus.

Previous vendor management and/or procurement experience is a plus.

Previous data-entry experience (accuracy is a plus).

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