Service Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Sandvik Group Full time
Overview

Work environment: Field Services

Responsibilities
  • Service Operations Management: Supervising equipment maintenance, providing technical support, and managing the team budget to ensure efficient operations and profitability.
  • Reporting and Analysis: Collaborating with planning functions, producing key performance reports, and using data analysis for operational efficiency and KPI establishment.
  • Quality Assurance & Continuous Improvement: Managing inventory, establishing quality assurance processes, and conducting regular inspections to ensure standards are met and improvements are made.
  • Customer Service and Stakeholder Management: Fostering customer relationships, resolving inquiries, guiding the team in service delivery, and improving the customer service process.
  • Effective People Management: Set daily goals for service technicians and support staff, collaborating with higher management to meet team targets, and addressing straightforward issues. It also includes providing individual performance feedback and managing the entire employee lifecycle. The supervisor ensures that team members, customers, and stakeholders understand and adhere to relevant policies, practices, and procedures.
  • Safety, Health, and Environment Effectiveness: Ensure compliance with health, safety, and environmental regulations, developing safety protocols, conducting staff training, and addressing safety incidents and near misses.

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